At a Glance
- Tasks: Support operational decision-making and lead continuous improvement initiatives in a fast-paced environment.
- Company: Join Jet2.com, a leading airline with a customer-first ethos.
- Benefits: Enjoy a management bonus scheme, colleague discounts, and a contributory pension.
- Other info: Office-based role with opportunities for career growth and development.
- Why this job: Make a real impact on operations while developing your leadership skills.
- Qualifications: Experience in airline operations and strong decision-making skills required.
The predicted salary is between 40000 - 50000 € per year.
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. We’ve an exciting new opportunity for our Operations Control Deputy Manager to join us. Created as part of the continued evolution and strengthening of our OCC leadership structure, this role will sit at the heart of operational decision-making, resilience, and performance.
Benefits
- Management Bonus Scheme
- Colleague discounts on Jet2.com flights
- Jet2holidays
- Contributory pension scheme
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
What you’ll be doing
- Deputise for the Operations Control Manager, supporting departmental leadership and operational decision-making.
- Support the safe, compliant, and efficient delivery of Operations Control activities, including escalation management during disruption.
- Provide leadership, coaching, and development support to Operations Control Duty Managers.
- Lead projects and continuous improvement initiatives across the OCC.
- Monitor operational performance, compliance and safety standards, promoting a strong Just Culture ethos.
- Act as a key interface across the wider OCC and provide operational recommendations to senior management.
- Support onboarding, competence management and succession planning within the team.
- Office‑based (Monday to Friday) at Low Fare Finder House, Yeadon, with occasional operational shift and on‑call cover.
What you’ll have
- Previous experience within an airline Operations Control / OCC environment is preferred.
- Strong operational decision‑making capability under pressure.
- Experience leading, coaching or developing operational teams.
- Excellent communication and stakeholder management skills.
- A proactive, improvement‑focused mindset.
- A collaborative leadership style with a strong focus on safety and compliance.
Deputy Manager Operations Control employer: Jet2 Com Limited
Jet2.com is an exceptional employer, offering a dynamic work environment within the Operations Control Centre that operates around the clock. With a strong focus on employee development, a collaborative culture, and attractive benefits such as a management bonus scheme and colleague discounts on flights, we empower our team to make impactful decisions that enhance customer experiences. Located in Yeadon, our office fosters a sense of pride and responsibility, making it a rewarding place for those seeking meaningful employment in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Operations Control
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you’d handle operational challenges or lead a team under pressure. We want to see your decision-making skills shine!
✨Tip Number 3
Show off your passion for the airline industry! During interviews, share your thoughts on improving operations or enhancing customer experiences. It’ll show you’re not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Jet2.com family.
We think you need these skills to ace Deputy Manager Operations Control
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager Operations Control role. Highlight your experience in airline operations and any leadership roles you've had. We want to see how your skills align with our 'Customer First' ethos!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to the OCC. Be sure to mention any relevant projects or initiatives you've led that demonstrate your proactive mindset.
Showcase Your Decision-Making Skills:In your application, give examples of how you've made tough decisions under pressure. We’re looking for someone who can handle operational challenges with confidence, so don’t hold back on sharing those experiences!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to explore more about our amazing team and culture!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Operations Control Inside Out
Familiarise yourself with the specific operations control processes at Jet2.com. Understand how decisions impact customers, aircraft, and colleagues. This knowledge will help you demonstrate your readiness to step into the Deputy Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in high-pressure situations. Highlight your coaching and development experiences, as these are crucial for supporting Duty Managers and fostering a strong team environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing operational decision-making. Strong communication is key in this role, so be ready to showcase your stakeholder management skills during the interview.
✨Emphasise Your Improvement Mindset
Be prepared to discuss past initiatives where you've driven continuous improvement. Share specific examples that illustrate your proactive approach and how it aligns with Jet2.com's commitment to safety and compliance.
