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- Tasks: Lead and manage airside team performance while ensuring efficient operations.
- Company: Join Jet2.com, a leading airline known for delivering VIP customer service.
- Benefits: Enjoy a flexible 40-hour work week with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values safety, customer satisfaction, and operational excellence.
- Qualifications: Proven leadership experience in fast-paced environments; must hold a UK Driving Licence.
- Other info: This role requires shift work, including weekends and bank holidays.
The predicted salary is between 36000 - 60000 £ per year.
At Jet2.com, we are proud to deliver a VIP service to our customers. We have a fantastic opportunity on a secondment basis to join us as Customer Helper - Ramp Operations Duty Manager at Birmingham Airport for Summer 2025!
What will you do as a Customer Helper – Ramp Operations Duty Manager?
- Lead and manage the overall day-to-day airside team performance on shift.
- Run the airside operation in accordance with legal and Company requirements and procedures.
- Take responsibility for ensuring the efficient running of the day airside operation and achieving On Time Performance targets.
- Influence and build strong working relationships with third-party partners, airport authorities, and internal stakeholders to ensure we deliver a fantastic service.
- Be an ambassador of our safety-first culture, making sure your Team drives the culture through every aspect of their work.
- Strong leadership, motivation, and management of the performance of your direct and indirect Teams.
- Ensure that the team performance delivers an effective and friendly service to meet the needs of our customers, promoting our brand values.
This is a varied and fulfilling role with significant people and operational responsibility. You will play a vital part in ensuring we achieve On Performance, Safety, and Customer Satisfaction targets.
This role is available on a 40 hour per week secondment basis and is available to our Ground Operations colleagues. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record in coaching and developing others in a fast-paced operational environment. You will possess strong back of house technical experience with previous management or supervisory experience of large teams within an operational airside environment. You will have the ability to show flexibility and demonstrate the ability to make effective decisions with a forward-thinking approach.
We are looking for a credible leader, committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. You must also hold a full UK Driving Licence and possess or be able to obtain the relevant Airside Driving Permit, as well as the ability to pass a medical.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Closing Date for Applications: Wednesday, 17th April 2025
Customer Helper - Ramp Operations Duty Manager: Birmingham Airport employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Helper - Ramp Operations Duty Manager: Birmingham Airport
✨Tip Number 1
Familiarise yourself with the operations at Birmingham Airport. Understanding the specific challenges and processes of the airport will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Jet2.com, especially those in ramp operations or management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Highlight your leadership experience in fast-paced environments. Be prepared to share specific examples of how you've successfully managed teams and improved performance, as this is crucial for the role.
✨Tip Number 4
Demonstrate your commitment to safety and customer service. Prepare to discuss how you've implemented safety protocols or enhanced customer satisfaction in previous roles, as these are key aspects of the position.
We think you need these skills to ace Customer Helper - Ramp Operations Duty Manager: Birmingham Airport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Helper - Ramp Operations Duty Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Leadership Experience: Emphasise your leadership and management skills in your CV and cover letter. Provide specific examples of how you have successfully led teams in a fast-paced operational environment, focusing on coaching and developing others.
Showcase Customer Service Skills: Demonstrate your commitment to customer service excellence. Include examples of how you have delivered high standards of service and built strong relationships with stakeholders in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jet2.com Limited
✨Showcase Your Leadership Skills
As a Customer Helper - Ramp Operations Duty Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, highlighting specific examples where you motivated and developed others in a fast-paced environment.
✨Understand the Company Culture
Jet2.com prides itself on delivering a VIP service and maintaining a safety-first culture. Familiarise yourself with their values and be ready to explain how you embody these principles in your work, especially in relation to customer service and safety.
✨Demonstrate Flexibility and Decision-Making
This role requires flexibility and the ability to make effective decisions. Prepare to share instances where you've had to adapt quickly to changing circumstances and how you approached decision-making under pressure.
✨Build Rapport with Stakeholders
Influencing and building relationships with third-party partners and airport authorities is crucial. Think of examples where you've successfully collaborated with external stakeholders to achieve common goals, and be ready to discuss these during your interview.
