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For Companies At a Glance
- Tasks: Join our team to enhance customer journeys and create unforgettable travel experiences.
- Company: Jet2.com and Jet2holidays are leaders in the travel industry, dedicated to exceptional customer service.
- Benefits: Enjoy hybrid working, profit share schemes, and exclusive discounts on flights and holidays.
- Why this job: Make a real impact on customer satisfaction while working on exciting projects in a dynamic environment.
- Qualifications: Passion for travel, strong analytical skills, and effective communication are essential.
- Other info: Be part of a team that values your input and helps shape the future of travel.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Marketing Manager Customer Journey, our Customer Experience Executive will join the team responsible for our industry-leading approach to customer journey marketing and insights along the entire customer journey. In this demanding and exciting role, you’ll have a direct impact on brand awareness, commercial success, and customer retention – helping to Create Memories by ensuring every Jet2.com and Jet2holidays customer enjoys a VIP experience.
As our Customer Experience Executive, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Access to a generous discretionary profit share scheme
- Colleague discounts on Jet2.com and Jet2holidays flights
What you’ll do:
Our Customer Experience Executive will work on high-profile projects and Work as One Team with operational and commercial colleagues to enhance the experience along the entire customer journey. You’ll also: –
- Support the development and coordination of implementing customer journey branding plans and projects.
- Work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement and drive sales through pre-travel and onboard marketing initiatives.
- Collaborate with our Ground Operations and Overseas Operations teams to support work on high-profile branding projects in airports and in our resorts.
- Help identify key themes to explore within the wider CX team to drive incremental improvements to the customer journey.
- Support the focus on customer experience throughout the entire customer journey, by driving the use of customer insights, including the outputs of our CSAT programme.
- Have a determined approach to maximising brand in our service delivery, helping to future-proof our secret recipe.
- Carry out competitor analysis of in-flight marketing material and service, and of new product and service innovations.
- Reinforce our brand at every interaction, especially those touchpoints most valued by our customers.
- Lead the logistics of supply and delivery of printed material across Holidays and Flights.
- Support projects which eliminate pinch points and modernise/improve customer experience on our flights & holidays – on the ground and in the air.
- Help ensure the Customer voice is heard throughout key brand/operational decisions.
- Familiarise yourself with the wider business, helping to develop and maintain consistency, proven to deliver high NPS scores which in turn generate repeat business.
What you’ll have:
Our Customer Experience Executive will have a passion for the Travel Industry, with previous experience in aiding the creation of real differentiation in service through management of customer experience along the customer journey, identifying and delivering more ways to surprise and delight customers. You’ll also: –
- Have robust numerical and data analysis skills.
- Have good IT skills, including Excel, Word and PowerPoint and have a strong attention to detail.
- Be an effective and enthusiastic communicator.
- Be a key team player.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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Customer Experience Executive employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Jet2.com and Jet2holidays' customer journey marketing strategies. Understanding their approach will help you align your insights and suggestions during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Jet2.com and Jet2holidays on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Experience Executive role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your ability to drive customer satisfaction and retention will demonstrate that you're a perfect fit for this position.
✨Tip Number 4
Stay updated on industry trends and competitor strategies in the travel sector. Being knowledgeable about what others are doing can help you suggest innovative ideas during your interview, showing that you're proactive and forward-thinking.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience and the travel industry. Use specific examples that demonstrate your ability to enhance customer journeys and drive brand awareness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of customer experience. Mention how your skills align with the responsibilities outlined in the job description, particularly in supporting branding projects and optimising customer engagement.
Highlight Data Analysis Skills: Since the role requires robust numerical and data analysis skills, be sure to include any relevant experience or coursework that demonstrates your proficiency in these areas. Mention specific tools or software you are familiar with, such as Excel.
Show Enthusiasm for Teamwork: Emphasise your ability to work collaboratively with various teams, as the role involves working closely with operational and commercial colleagues. Provide examples of past experiences where you successfully contributed to team projects.
How to prepare for a job interview at Jet2.com Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your love for travel and how it aligns with the company's mission to create memorable experiences.
✨Demonstrate Data Analysis Skills
Since the role requires robust numerical and data analysis skills, be prepared to discuss any relevant experience you have. Bring examples of how you've used data to improve customer experiences or drive business decisions in previous roles.
✨Highlight Team Collaboration
The position involves working closely with various teams, so emphasise your ability to collaborate effectively. Share specific examples of past projects where teamwork led to successful outcomes, especially in enhancing customer journeys.
✨Prepare for Customer Insights Discussion
Familiarise yourself with customer insights and feedback mechanisms like CSAT programmes. Be ready to discuss how you would use these insights to drive improvements in customer experience and support brand consistency.
