At a Glance
- Tasks: Create memorable experiences by providing friendly customer service at Bournemouth Airport.
- Company: Join the award-winning team at Jet2.com & Jet2holidays.
- Benefits: Earn £13.85 per hour plus extra for unsociable hours, with great perks and discounts.
- Other info: Flexible shifts with 34 days holiday and opportunities for career growth.
- Why this job: Be part of a dynamic team, helping customers while enjoying a fast-paced environment.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
The predicted salary is between 13 - 16 £ per hour.
Salary: £13.85 per hour, plus an extra £3.46 per hour for unsociable hours. Contract Type: Fixed Term.
As a member of our Ground Operations Team at Bournemouth Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Provide our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: Assist customers at check‑in, issue boarding passes, verify travel documents, and support them at our Self‑Service kiosks.
- Take Responsibility: Follow all safety and security procedures and ensure flights depart on time.
- Work as One Team: Support colleagues and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.
What will you need?
- Passion for delivering outstanding customer service.
- Remain calm and focused under pressure in a fast‑paced environment and during times of disruption.
- Be adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00 pm – 04:59 am).
- Free car parking at the airport and access to rest areas with free refreshments.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
30 hour per week contract available on a Fixed Term basis until November 2026. Rostered shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues – apply today to become part of our award‑winning team!
Passenger Service Agent - Bournemouth employer: Jet2 Com Limited
At Jet2.com & Jet2holidays, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and outstanding customer service. Located at Bournemouth Airport, our Passenger Service Agents enjoy competitive pay, generous holiday entitlement, and unique benefits such as free parking and colleague discounts on holidays. We are committed to employee growth, providing paid training and opportunities for career advancement within our award-winning team.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent - Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jet2 Com Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jet2 Com Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Service Agent - Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jet2 Com Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jet2 Com Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jet2 Com Limited!
How to prepare for a job interview at Jet2 Com Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
