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- Tasks: Create memorable experiences by providing friendly customer service at Bournemouth Airport.
- Company: Join the award-winning team at Jet2.com & Jet2holidays.
- Benefits: Earn £13.85 per hour plus extra for unsociable hours, with great perks and discounts.
- Why this job: Be part of a dynamic team, helping customers while enjoying a fast-paced environment.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible shifts with 34 days holiday and opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
Salary: £13.85 per hour, plus an extra £3.46 per hour for unsociable hours. Contract Type: Fixed Term.
As a member of our Ground Operations Team at Bournemouth Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Provide our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: Assist customers at check‑in, issue boarding passes, verify travel documents, and support them at our Self‑Service kiosks.
- Take Responsibility: Follow all safety and security procedures and ensure flights depart on time.
- Work as One Team: Support colleagues and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.
What will you need?
- Passion for delivering outstanding customer service.
- Remain calm and focused under pressure in a fast‑paced environment and during times of disruption.
- Be adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00 pm – 04:59 am).
- Free car parking at the airport and access to rest areas with free refreshments.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
30 hour per week contract available on a Fixed Term basis until November 2026. Rostered shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues – apply today to become part of our award‑winning team!
Passenger Service Agent - Bournemouth employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Bournemouth
✨Tip Number 1
Get to know the company! Research Jet2.com and Jet2holidays, and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm under pressure! The airport environment can be hectic, so prepare yourself for situational questions that test your ability to handle stress. Show us how you can keep a cool head while providing top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our award-winning team at Bournemouth Airport.
We think you need these skills to ace Passenger Service Agent - Bournemouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about creating memorable experiences for our customers right from the start!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on. Remember, we’re looking for someone who can communicate clearly and professionally!
Tailor Your Application: Make sure to tailor your application to the Passenger Service Agent role. Mention specific examples of how you've handled pressure or worked as part of a team in the past. This will show us that you understand what it takes to thrive in this fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our award-winning team at Jet2.com & Jet2holidays!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your passion for creating memorable experiences.
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to convey your ability to remain calm and focused. Prepare to discuss situations where you've had to handle stress or disruptions effectively. This will reassure the interviewers that you can thrive in a fast-paced setting.
✨Teamwork Makes the Dream Work
As a Passenger Service Agent, you'll need to work closely with your colleagues. Be prepared to talk about your experience working in teams and how you support others during busy times. Highlighting your collaborative spirit will show that you're a great fit for their team-oriented culture.
