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- Tasks: Create memorable experiences by providing friendly customer service at Birmingham Airport.
- Company: Join Jet2.com & Jet2holidays, a leading airline with a focus on customer satisfaction.
- Benefits: Earn £12.53 per hour plus shift allowance, enjoy 34 days holiday, and colleague discounts.
- Why this job: Be part of an award-winning team and make a real impact in the travel industry.
- Qualifications: Passion for customer service, ability to stay calm under pressure, and teamwork skills.
- Other info: Flexible contracts available, with opportunities for career growth and paid training.
As a member of our Ground Operations Team at Birmingham Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: By providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
20 or 30 hour per week contracts available on a Fixed Term basis until November 2026. Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agent - Birmingham employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Birmingham
✨Tip Number 1
Get to know the company! Research Jet2.com & Jet2holidays and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so prepare yourself for situational questions that test your ability to handle stress. Show them you can keep your cool and solve problems on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our award-winning team at Birmingham Airport.
We think you need these skills to ace Passenger Service Agent - Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering outstanding customer service. Share any experiences where you've gone the extra mile to help someone out, as this will really resonate with us!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make sure to tailor your application to the Passenger Service Agent role. Highlight relevant experiences that showcase your ability to stay calm under pressure and work well in a team, as these are key traits we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a friendly attitude under pressure.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experience working in a team environment. Share specific instances where you supported colleagues during busy times or helped resolve issues collaboratively. This will highlight your ability to work as part of a cohesive unit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd react in various situations, such as dealing with delays or upset customers. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.