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- Tasks: Create memorable experiences for customers at Belfast Airport with friendly service.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £12.53 per hour plus bonuses, enjoy 34 days holiday, and colleague discounts.
- Why this job: Be part of an award-winning team and make a real difference in customer journeys.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible shifts with excellent career growth opportunities and paid training.
The predicted salary is between 10 - 15 £ per hour.
Contract Type: Fixed Term
As a member of our Ground Operations Team at Belfast Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By overseeing the service of our third party partner whilst checking-in customers, issuing boarding passes, and verifying travel documents.
- Take Responsibility: For following all safety and security procedures and adhering to processes to ensure flights depart safely and on time.
- Work as One Team: By supporting colleagues, third party partners and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an additional £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas to relax during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals).
- Life assurance and pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
20 hour per week contracts are available on a Fixed Term basis until November 2026. Rostered Shifts: including early starts, late finishes, weekends, and bank holidays to support our operation. You will work a maximum of 4 shifts in a row, followed by 2 rest days. Rosters are provided 4 weeks in advance.
Only one application is permitted for the same role, therefore only apply for the Airport you wish to work at. At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agent - Belfast employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com & Jet2holidays. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress. Prepare to discuss times when you've successfully managed challenging situations, as this will show that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your application, plus you'll get all the latest updates on the role and any other opportunities that might pop up!
We think you need these skills to ace Passenger Service Agent - Belfast
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you’ve gone above and beyond for customers, even if it’s not in a formal job setting.
Be Clear and Concise: We love a straightforward application! Make sure your writing is clear and to the point. Avoid jargon and keep your sentences short so we can easily see why you’d be a great fit for our team.
Tailor Your Application: Take a moment to read through the job description and match your skills to what we’re looking for. Mention specific qualities like being adaptable and calm under pressure, as these are key for the Passenger Service Agent role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like customer service, checking in passengers, and handling disruptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating memorable experiences for customers, think of examples from your past where you've delivered outstanding service. Be ready to discuss how you handled difficult situations or went the extra mile for someone. This will demonstrate your passion for customer service.
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to convey that you can stay calm and focused during busy times. Prepare to share instances where you've successfully managed stress or resolved issues quickly. This will reassure them that you can handle the fast-paced nature of the job.
✨Teamwork Makes the Dream Work
Emphasise your ability to work as part of a team. Think of examples where you've collaborated with others to achieve a common goal or supported colleagues during challenging times. This will highlight your adaptability and commitment to working together, which is crucial in this role.
