Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support E-commerce applications and resolve technical issues in a fast-paced environment.
- Company: Join Jet2.com and Jet2holidays, where we create unforgettable travel experiences.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday plus Bank Holidays.
- Why this job: Be part of a team that values a 'Customer First' ethos and makes a real impact.
- Qualifications: Experience in log interrogation, root cause analysis, and strong T-SQL skills required.
- Other info: This role offers the chance to redefine travel experiences and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Application Support Analyst for E-commerce, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our E-commerce applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- You’ll look after the day-to-day operation of our E-Commerce websites – Jet2.com and Jet2holidays along with all our backend systems.
- You’ll be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform.
- You’ll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.
What you’ll have:
- Have experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
- Be skilled at performing root cause analysis to debug bespoke code and websites.
- Have the proven ability to take responsibility for high-impacting incidents focused on swift resolution.
- You’ll have strong T-SQL experience previously used for data correction and for creating and updating stored procedures.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
#LI-Hybrid
#J-18808-Ljbffr
Application Support Analyst employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Jet2.com and Jet2holidays' E-commerce platforms. Understanding their specific applications and backend systems will give you a significant edge during interviews, as you'll be able to discuss how your skills can directly benefit their operations.
✨Tip Number 2
Brush up on your T-SQL skills, especially in relation to data correction and stored procedures. Being able to demonstrate your technical expertise in these areas will show that you're ready to tackle the challenges of the role head-on.
✨Tip Number 3
Prepare examples of past incidents you've managed, focusing on your problem-solving skills and ability to perform root cause analysis. This will help illustrate your experience in handling high-impact incidents effectively.
✨Tip Number 4
Network with current or former employees of Jet2.com and Jet2holidays on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Application Support Analyst position. Tailor your application to highlight your relevant experience in E-commerce applications and incident management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with log interrogation, data gathering, and T-SQL. Provide specific examples of how you've resolved technical issues or managed high-impact incidents in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your commitment to the 'Customer First' ethos and how you can contribute to Jet2.com and Jet2holidays.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Jet2.com Limited
✨Understand the E-commerce Landscape
Familiarise yourself with Jet2.com and Jet2holidays' E-commerce platforms. Research their services, customer base, and any recent news or updates. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with log interrogation, data gathering, and T-SQL. Have specific examples ready that demonstrate your ability to resolve incidents and perform root cause analysis. This will highlight your technical proficiency and problem-solving skills.
✨Emphasise Customer-Centric Mindset
Since the role focuses on a 'Customer First' ethos, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share examples of how you've handled high-impact incidents and ensured swift resolutions to enhance the customer experience.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready to ask your interviewers about the team dynamics, challenges they face, and the tools they use. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
