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For Companies At a Glance
- Tasks: Lead customer insights projects and enhance the customer journey.
- Company: Join Jet2.com and Jet2holidays, redefining travel experiences for millions.
- Benefits: Enjoy hybrid working, colleague discounts, and a profit share scheme.
- Why this job: Be part of a dynamic team shaping key business decisions with actionable insights.
- Qualifications: Experience in customer research and a passion for understanding customer behaviour is essential.
- Other info: This role offers opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Senior Customer Insights Manager, our Customer Experience Lead will play a key role in our industry-leading approach to customer and market research, supporting the launch of our exciting new customer panel. As the lead on high-profile insight projects, you'll collaborate with operational and commercial teams to plan and deliver research that answers big business questions. You'll also take the reins on our online research community, working with our research agency to generate insights at pace and bring stakeholders along on the journey. Beyond the customer panel, you'll support other key insight projects, including market research and CSAT management, ensuring our customer-first approach is always informed by actionable insight.
As our Customer Experience Lead, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Colleague discounts on Jet2.com and Jet2holidays flights
- Access to a generous discretionary profit share scheme
What you’ll be doing:
- Drive enhancements to the customer journey and booking experience, ensuring customer insights shape key brand and operational decisions.
- Oversee end-to-end delivery of research initiatives, maximising the value of customer panel technology and ensuring projects are delivered on time and within budget.
- Champion customer insights across the business by clearly communicating research outcomes to stakeholders, including senior leadership.
- Identify and implement new methodologies to deliver impactful insights, continuously improving how customer understanding is achieved.
- Manage and develop direct reports while maintaining strong relationships with research agencies to ensure alignment with strategic goals.
- Apply strong research, analytical, and communication skills to extract insights from data and deliver clear, actionable recommendations.
What you’ll have:
- You’ll bring experience from a similar role, whether client-side or agency-side.
- You’ll have a passion for, and strong experience within, customer research.
- You’ll have a strong interest for understanding customer behaviour to drive actionable insights and fuel business growth.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Customer Experience & Insights Lead - Customer Panel employer: Jet2.com - Dart Group PLC
Contact Detail:
Jet2.com - Dart Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Insights Lead - Customer Panel
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and insights. Understanding current methodologies and technologies used in customer research will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the customer insights field. Attend industry events or webinars to connect with others who can provide valuable insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer insights in previous roles. Be ready to share your success stories and how they align with our mission at StudySmarter.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you interpret data to derive actionable insights. This is crucial for the role, so think of ways to demonstrate your expertise during any interviews.
We think you need these skills to ace Customer Experience & Insights Lead - Customer Panel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer research and insights. Use specific examples that demonstrate your ability to drive enhancements in customer journeys and booking experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer research and how it aligns with the role. Mention your experience in managing research projects and your ability to communicate insights effectively to stakeholders.
Showcase Analytical Skills: Provide examples of how you've applied strong research and analytical skills in previous roles. Highlight any methodologies you've implemented that led to impactful insights, as this is crucial for the position.
Prepare for Potential Questions: Think about how you would answer questions related to customer behaviour and actionable insights. Be ready to discuss specific projects where you've successfully influenced business decisions based on customer insights.
How to prepare for a job interview at Jet2.com - Dart Group PLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Customer Experience & Insights Lead. Familiarise yourself with customer journey enhancements and how insights can shape business decisions, as these will be key discussion points during your interview.
✨Showcase Your Research Skills
Prepare to discuss your experience with research methodologies and how you've applied them in previous roles. Be ready to provide examples of how your insights have led to actionable recommendations that improved customer experiences.
✨Communicate Clearly
Since you'll need to champion customer insights across the business, practice articulating complex data in a clear and concise manner. Think about how you would present research outcomes to stakeholders, including senior leadership, and be prepared to demonstrate this skill.
✨Demonstrate Leadership Qualities
As this role involves managing direct reports, be prepared to discuss your leadership style and how you foster strong relationships with teams and external agencies. Highlight any past experiences where you've successfully led projects or teams to achieve strategic goals.
