At a Glance
- Tasks: Manage user accounts and support ecommerce applications in a fast-paced environment.
- Company: Join Jet2.com and Jet2holidays, where we prioritise a 'Customer First' ethos.
- Benefits: Enjoy hybrid working, 26 days holiday, and a supportive team culture.
- Other info: Great opportunity for career growth in a global company.
- Why this job: Be part of a dynamic team delivering unforgettable travel experiences.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our ecommerce applications, operating within a time critical, fast-paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard. Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external.
Benefits:
- Hybrid working (we’re in the office 2 days per week)
- 26 days holiday (plus Bank Holidays)
What You’ll Be Doing:
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications.
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards.
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice.
- Full end to end incident management ensures satisfactory responses to internal.
Support Analyst - IAM (12 Month FTC) employer: Jet2.com and Jet2holidays
At Jet2.com and Jet2holidays, we pride ourselves on fostering a vibrant work culture that prioritises our employees' well-being and professional growth. With a strong commitment to a 'Customer First' ethos, we offer hybrid working arrangements, generous holiday allowances, and opportunities for career development in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - IAM (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and Jet2holidays on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Support Analyst.
✨Tip Number 2
Prepare for the interview by practising common questions related to lifecycle management and incident handling. We should also think of examples from our past experiences that showcase our problem-solving skills and customer-first mindset.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, this role involves interacting with stakeholders at all levels, so let’s demonstrate our ability to engage effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Jet2 team and contributing to their amazing journey.
We think you need these skills to ace Support Analyst - IAM (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with lifecycle management and any relevant ecommerce applications. We want to see how your skills align with our 'Customer First' ethos!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our amazing journey at Jet2.com and Jet2holidays. Keep it engaging and personal!
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your ability to interact with various stakeholders. Use examples from your past experiences where you’ve successfully resolved issues or provided support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for an exciting journey with us!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know Your Stuff
Make sure you understand the basics of user account lifecycle management and ecommerce applications. Brush up on common issues that might arise in these areas, as well as best practices for resolving support tickets. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Communication is Key
Since you'll be interacting with stakeholders at all levels, practice clear and concise communication. Think about how you can explain technical concepts in simple terms. During the interview, be ready to demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see how you approach challenges and your ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for incident management, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
