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- Tasks: Lead and manage Jet2.com operations at East Midlands Airport, ensuring top-notch customer service.
- Company: Join the dynamic Jet2.com team at East Midlands Airport.
- Benefits: Enjoy a competitive salary, bonuses, discounts on holidays, and a contributory pension scheme.
- Why this job: Make a real impact in the travel industry while leading a passionate team.
- Qualifications: Proven leadership experience in airport operations and strong people management skills.
- Other info: Be part of a vibrant culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity to join us as Station Manager at East Midlands Airport. As the Station Manager, you will have overall operational and management accountability for the Jet2.com Ground Operations Teams (Airside and Customer Facing) based at East Midlands Airport. You will be responsible for ensuring safe, efficient, and effective delivery of our operations and our famed VIP Customer Service.
Responsibilities
- Provide strategic leadership in people management, including coaching, development, and performance oversight to your Ground Operations Management Teams across customer-facing and airside operations.
- Deliver effective guidance and direction to ensure colleagues and suppliers deliver and exceed Jet2.com standards for safety, customer service, cost management, and ancillary revenues.
- Maintain a primary focus on safety, ensuring activities are adequately resourced and procedures and regulations are strictly adhered to.
- Operate in full compliance with legal, regulatory, and company standards.
- Ensure that our customer promise is consistently delivered, and required standards are achieved.
- Be accountable for productive business activity, meaningful MI and reporting.
- Enable your teams to work together to deliver first‑class customer service at the airport.
- Build strong working relationships locally and partner closely with stakeholders, including third‑party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.
Key skills and experience
- The successful candidate will already be demonstrating role model behaviours and will be an ambassador for the Jet2 brand values and ethos.
- Proven track record in leading and developing large, high‑performing airport teams, with a strong commitment to supporting colleagues.
- Established and engaging operational manager with senior‑level experience in airport operations, ideally overseeing both customer‑facing and airside teams.
- Demonstrated ability to successfully lead teams through operational challenges with flexibility, resilience, and strategic foresight.
- Skilled in managing complex relationships with demanding internal and external stakeholders.
- Strong commercial acumen and a clear understanding of what it takes to succeed in a dynamic airport environment.
Benefits
- Competitive salary
- Discretionary management bonus scheme
- Contributory pension scheme
- 3× salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on travel and leisure, health, wellbeing, eating out, shopping and lifestyle
Help us to send our all‑important customers on holiday with Jet2.com and Jet2holidays!!
Station Manager - East Midlands employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager - East Midlands
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational management and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with interviewers, share why you love the aviation industry and how you align with Jet2's values. Authentic enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Station Manager position can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Station Manager - East Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Station Manager role. Highlight your experience in managing airport operations and leading teams, as this will show us you’re the right fit for our dynamic environment.
Showcase Your Leadership Skills: In your cover letter, give us examples of how you've successfully led teams through challenges. We want to see your strategic foresight and ability to maintain high standards in customer service and safety.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you passionate about working with Jet2.com and Jet2holidays.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at East Midlands Airport.
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know Your Operations
Familiarise yourself with Jet2.com's operational standards and customer service ethos. Be ready to discuss how your previous experience aligns with their focus on safety and efficiency, especially in a busy airport environment.
✨Showcase Leadership Skills
Prepare examples that highlight your ability to lead and develop high-performing teams. Think about specific challenges you've faced and how you successfully navigated them while maintaining team morale and performance.
✨Build Relationships
Demonstrate your skills in managing complex relationships with stakeholders. Have anecdotes ready that showcase your ability to collaborate effectively with both internal teams and external partners, ensuring smooth operations.
✨Emphasise Commercial Acumen
Be prepared to discuss your understanding of the commercial aspects of airport operations. Highlight any experience you have in cost management and revenue generation, as this will resonate well with the interviewers.
