Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences by providing friendly customer service at East Midlands Airport.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £12.53 per hour plus extra for unsociable hours, with great perks and discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to thrive under pressure.
- Other info: Flexible contracts available with opportunities for career growth and development.
As a member of our Ground Operations Team at East Midlands Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What you will do:
- Create Memories: Provide our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: Assist customers at check‑in, issue boarding passes, verify travel documents, and support them at our Self‑Service kiosks.
- Take Responsibility: Follow all safety and security procedures and ensure flights depart on time.
- Work as one team: Support colleagues and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.
What you will need:
- Passionate about delivering outstanding customer service.
- Calm and focused under pressure in a fast‑paced environment and during disruption.
- Adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role; you will be required to support our fast‑paced operation and will always be on the go.
What we can offer you:
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00 pm – 04:59 am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro‑rata for part‑time hours).
- Friend‑referral scheme (£250 for successful referrals) and contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details:
- 20‑ or 30‑hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered shifts: early starts, late finishes, weekends and bank holidays.
- Working patterns usually 4 shifts in a row followed by 2 rest days, but may vary to meet the operation.
- Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues. Apply today to become part of our award‑winning team!
Passenger Service Agent - East Midlands employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - East Midlands
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com & Jet2holidays. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Be prepared for situational questions! You might be asked how you'd handle a difficult customer or a delay. Think through potential scenarios and how you would respond calmly and professionally. This shows you can keep your cool under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our award-winning team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Passenger Service Agent - East Midlands
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for our customers right from the start!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Passenger Service Agent. Mention specific examples that demonstrate your ability to stay calm under pressure and work well in a team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Jet2.com & Jet2holidays.
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Passenger Service Agent entails. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your passion for helping others.
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to convey that you can remain calm and focused during busy times or disruptions. Prepare to discuss how you've handled stressful situations in the past and what strategies you use to keep a level head.
✨Teamwork Makes the Dream Work
This job requires working closely with colleagues, so be prepared to talk about your experience in team settings. Highlight instances where you've supported teammates or collaborated to solve problems, as this will show that you're a team player who can contribute positively to the Ground Operations Team.
