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- Tasks: Create memorable experiences by providing friendly customer service at Newcastle Airport.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £12.53 per hour plus extra for unsociable hours, with great perks and discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to thrive under pressure.
- Other info: Flexible 20-hour contracts with opportunities for extra shifts and career growth.
The predicted salary is between 12 - 16 £ per hour.
As a member of our Ground Operations Team at Newcastle Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Provide our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: Assist customers at check‑in, issue boarding passes, verify travel documents, and support them at our self‑service kiosks.
- Take Responsibility: Follow all safety and security procedures and ensure flights depart on time.
- Work as One Team: Support colleagues and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.
What will you need?
- Passionate about delivering outstanding customer service.
- Calm and focused under pressure in a fast‑paced environment and during disruption.
- Adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00 pm–04:59 am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Friend referral scheme (£250 for successful referrals) and contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous red uniform and much more!
Contract Details
- 20-hour per week contracts available on a fixed‑term basis until November 2026.
- Rostered shifts: early starts, late finishes, weekends, and bank holidays; usual pattern is 4 shifts in a row followed by 2 rest days, but may vary to meet the operation.
- Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and in a rewarding career for our colleagues. Apply today to become part of our award‑winning team!
Passenger Service Agent - Newcastle in Newcastle upon Tyne employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Jet2.com & Jet2holidays and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our award-winning team at Newcastle Airport.
We think you need these skills to ace Passenger Service Agent - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for our customers right from the start!
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant experience and skills that match the role of a Passenger Service Agent. We appreciate clarity, so make it easy for us to see why you're a great fit!
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your adaptability and teamwork skills will help you thrive in our fast-paced environment at Newcastle Airport. We love seeing candidates who take the time to connect their experiences with our needs!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations calmly and professionally, especially under pressure.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you supported colleagues during busy times or helped resolve issues collaboratively. This will highlight your adaptability and commitment to working as part of a team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd react in various situations, such as dealing with delays or upset customers. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
