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- Tasks: Create memorable experiences by providing friendly customer service at Manchester Airport.
- Company: Join the award-winning team at Jet2.com and Jet2holidays.
- Benefits: Earn £13.85 per hour, plus extra for unsociable hours and enjoy great discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: No experience needed, just a passion for outstanding customer service.
- Other info: Flexible shifts with 34 days holiday and opportunities for career growth.
Join to apply for the Passenger Service Agent role at Jet2.com and Jet2holidays. As a member of our Ground Operations Team at Manchester Airport, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation.
- Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation.
- Extra days may be added during the season. Rosters are provided 4 weeks in advance.
Seniority Level: Entry level
Employment Type: Part‑time
Job Function: Management and Manufacturing Airlines and Aviation
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agent - Manchester Airport employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Manchester Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and Jet2holidays. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress. Prepare to discuss times when you've managed difficult situations or helped others stay calm during disruptions. This will show that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare for your journey with us.
We think you need these skills to ace Passenger Service Agent - Manchester Airport
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any experiences where you’ve gone the extra mile to help someone, even if it’s not in a formal job setting.
Keep It Clear and Professional: Make sure your application is easy to read and free from jargon. Use clear language and structure your thoughts logically. Remember, we want to see how well you can communicate, so keep it professional but friendly!
Highlight Your Team Spirit: Since teamwork is key in our role, mention any experiences where you’ve worked collaboratively with others. Whether it’s in sports, school projects, or previous jobs, showing that you can work well with a team will make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the details you need to complete your application smoothly. Let’s get you on board!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Company
Before your interview, take some time to research Jet2.com and Jet2holidays. Understand their values, mission, and what makes them stand out in the aviation industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Even if you don't have direct experience, think about times when you've helped someone or resolved an issue effectively.
✨Stay Calm Under Pressure
The role can be fast-paced and sometimes stressful. During the interview, be ready to discuss how you handle pressure. Share specific instances where you've remained calm and focused, especially in challenging situations, to demonstrate your ability to thrive in a busy environment.
✨Teamwork is Essential
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Highlight how you’ve supported colleagues during busy times or helped resolve conflicts. This will show that you understand the importance of collaboration in delivering excellent service.
