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- Tasks: Create memorable experiences by providing friendly customer service at the airport.
- Company: Join Jet2.com & Jet2holidays, a leader in travel and customer satisfaction.
- Benefits: Earn £13.85 per hour, plus extra for unsociable hours, with great perks.
- Why this job: Be part of a dynamic team making travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to thrive under pressure.
- Other info: Flexible contracts available, with opportunities for career growth and development.
As a member of our Ground Operations Team at London Luton Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation.
- Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation.
- Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agents - London Luton Airport employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - London Luton Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and Jet2holidays. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create memories.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion and adaptability.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress and disruptions. Prepare to discuss how you’ve managed challenging situations in the past, showing that you can keep your cool and work as part of a team when things get tough.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Passenger Service Agents - London Luton Airport
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share any experiences where you’ve gone the extra mile to help someone out, even if it’s not in a formal job setting.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Highlight Teamwork Skills: Since we work as one team, it’s important to showcase your ability to collaborate with others. Mention any group projects or team activities where you played a key role in achieving a common goal.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Passenger Service Agent entails. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's a part-time job or a volunteer position, be ready to share how you created positive experiences for others.
✨Stay Calm Under Pressure
Working at an airport can be hectic, so it's important to demonstrate your ability to stay calm and focused during stressful situations. Prepare to discuss times when you've handled pressure well, especially in fast-paced environments. This will reassure the interviewers that you can manage disruptions effectively.
✨Emphasise Teamwork and Adaptability
This role requires working as part of a team, so be prepared to talk about your experiences collaborating with others. Highlight your adaptability and willingness to support colleagues during busy times or delays. Showing that you can work well with others will make you a strong candidate for the position.
