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- Tasks: Deliver outstanding customer service and assist with check-in and boarding at the airport.
- Company: Leading airline and holiday provider at London Luton Airport.
- Benefits: Hourly pay, free parking, holiday entitlement, and employee discounts.
- Why this job: Join a dynamic team and enhance the travel experience for passengers.
- Qualifications: Adaptable, self-motivated, and thrive in a fast-paced environment.
- Other info: Great opportunity for career growth in the aviation industry.
The predicted salary is between 11 - 16 £ per hour.
A leading airline and holiday provider at London Luton Airport is seeking a Passenger Service Agent to enhance the customer experience. This physically demanding role involves providing exceptional customer service, assisting with check-in and boarding procedures, and following crucial safety protocols.
Prospective candidates should be adaptable, self-motivated, and enjoy working in a fast-paced environment.
The position offers:
- Hourly pay
- Free parking
- Holiday entitlement
- Various employee benefits including colleague discounts
- A contributory pension scheme
Airport Passenger Service Agent – Customer Experience in Luton employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Passenger Service Agent – Customer Experience in Luton
✨Tip Number 1
Get to know the airline's values and customer service ethos. When you walk into that interview, show us how your personal values align with theirs. It’s all about making a connection!
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations at the airport. We want to see your problem-solving skills in action, so be ready to share examples.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show us you’re serious about the job by looking professional and approachable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us you’re genuinely interested in the position and appreciate the opportunity.
We think you need these skills to ace Airport Passenger Service Agent – Customer Experience in Luton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to enhance the customer experience, especially in fast-paced environments like airports.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. We love seeing candidates who take the initiative to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Passenger Service Agent role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Company Inside Out
Before your interview, do some research on the airline and its values. Understand their commitment to customer service and safety protocols. This will help you tailor your answers and show that you're genuinely interested in enhancing the customer experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to assist someone, as this role is all about making passengers feel valued and supported.
✨Demonstrate Adaptability
Since the role is in a fast-paced environment, be ready to discuss how you've handled unexpected challenges before. Share specific instances where you adapted quickly to changes or resolved issues efficiently, highlighting your self-motivation and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company measures success in customer service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
