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- Tasks: Deliver top-notch customer service from check-in to boarding while ensuring safety.
- Company: Leading airline and holiday company based in Liverpool.
- Benefits: Flexible shifts, competitive pay at £12.53 per hour, and career development opportunities.
- Why this job: Join a fast-paced environment and kickstart your career in the exciting aviation industry.
- Qualifications: Customer-focused attitude and ability to stay calm under pressure.
- Other info: 20-hour contracts available for a rewarding work-life balance.
The predicted salary is between 12 - 16 £ per hour.
A leading airline and holiday company in Liverpool is seeking a Passenger Service Agent for the Ground Operations Team. You will deliver exceptional customer service from check-in through to boarding, assisting with travel documents and ensuring safety procedures are followed. The role is physically demanding and requires calmness under pressure.
The position offers 20-hour contracts with flexible shifts and a starting hourly rate of £12.53, making it an excellent opportunity for those looking to develop a rewarding career in the aviation industry.
Airport Passenger Service Agent: Customer-Focused, Fast-Paced in Liverpool employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Passenger Service Agent: Customer-Focused, Fast-Paced in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the aviation industry, especially those who have worked as Passenger Service Agents. They can provide insider tips and might even refer you for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during interviews.
✨Tip Number 3
Stay calm under pressure! The job can be physically demanding and fast-paced, so prepare yourself for situational questions that test your ability to handle stress. Show them you can keep your cool when things get hectic.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Airport Passenger Service Agent: Customer-Focused, Fast-Paced in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers, especially in fast-paced environments like airports.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. We love seeing candidates who understand what we’re looking for and can relate their experiences to our needs.
Keep It Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for the Passenger Service Agent role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Company Inside Out
Before your interview, do some research on the airline and holiday company. Understand their values, mission, and what sets them apart in the aviation industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to remain calm under pressure, as this role can be quite demanding.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations or managing stress. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, being punctual will give you a moment to relax and gather your thoughts before the interview begins.
