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- Tasks: Create memorable experiences by providing friendly customer service at the airport.
- Company: Join Jet2.com, a leading airline known for its fantastic team spirit.
- Benefits: Earn £12.53 per hour, plus extra for unsociable hours and enjoy 34 days holiday.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: No experience needed, just a passion for great customer service and teamwork.
- Other info: Flexible contracts available with opportunities for career growth and discounts on holidays.
The predicted salary is between 12 - 16 £ per hour.
As a member of our Ground Operations Team at Leeds Bradford Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com and Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agent - Leeds Bradford employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Leeds Bradford
✨Tip Number 1
Get to know the company! Research Jet2.com and Jet2holidays, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so prepare yourself for questions about how you handle stress and disruptions. Show them you can keep your cool and solve problems on the fly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our award-winning team at Leeds Bradford Airport.
We think you need these skills to ace Passenger Service Agent - Leeds Bradford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share any experiences where you’ve gone the extra mile to help someone out, even if it’s not in a formal job setting.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Avoid jargon and keep your sentences short and sweet.
Highlight Your Team Spirit: Since we work as one team, it’s important to showcase your ability to collaborate with others. Mention any team experiences you’ve had, whether in work or other activities, to show us you’re a team player.
Tailor Your Application: Take a moment to tailor your application specifically for the Passenger Service Agent role. Use keywords from the job description and relate your skills to what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's a part-time job or a volunteer position, be ready to share how you created positive experiences for others.
✨Stay Calm Under Pressure
The airport environment can be hectic, so prepare to discuss how you handle stress and stay focused during busy times. You might want to share a specific situation where you successfully managed a challenging scenario, demonstrating your ability to remain calm and effective.
✨Emphasise Teamwork and Adaptability
This role requires working as part of a team, so be prepared to talk about your experience collaborating with others. Highlight instances where you adapted to changes or supported colleagues during busy periods, showing that you can contribute positively to the team dynamic.
