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- Tasks: Enhance customer journey and brand presence through innovative marketing strategies.
- Company: Join Jet2.com, a leading travel company focused on creating memorable experiences.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer experiences and brand awareness in the travel industry.
- Qualifications: Passion for travel, strong analytical skills, and effective communication abilities.
- Other info: Collaborative team environment with exciting projects and career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Based at Holiday House in Leeds City Centre. Reporting to the Marketing Manager - Customer Journey, our Marketing Executive will join the team responsible for our industry‑leading approach to customer journey marketing and insights along the entire customer journey. In this demanding and exciting role, you will have a direct impact on brand awareness, commercial success, and customer retention – helping to Create Memories by ensuring every Jet2.com and Jet2holidays customer enjoys a VIP experience.
What will you do in the role? Our Marketing Executive will work on high‑profile projects and Work as One Team with operational and commercial colleagues to enhance the experience along the entire customer journey. You will also:
- Work on optimising the branded customer experience in post‑booking touchpoints (e.g. Manage My Booking, customer documentation and digital enhancements such as push notifications) as well as working on projects that brand our industry‑leading Leisure Travel journey.
- Work closely with our In‑Flight Retail & Cabin Services Teams to help optimise inflight engagement and drive sales through pre‑travel and onboard marketing initiatives.
- Collaborate with our Ground Operations and Overseas Operations teams to support work on high‑profile branding projects in airports and in our resorts.
- Help identify key themes to explore within the wider CX team to drive incremental improvements to the customer journey.
- Support the focus on customer experience throughout the entire customer journey, by driving the use of customer insights, including the outputs of our CSAT programme.
- Have a determined approach to maximising brand in our service delivery, helping to future‑proof our secret recipe.
- Carry out competitor analysis of in‑flight marketing material and service, and of new product and service innovations.
- Support the logistics of supply and delivery of printed material across Holidays and Flights.
- Support projects which eliminate pinch points and modernise/improve customer experience on our flights & holidays – on the ground and in the air.
What are the key skills / experience you’ll already have? Our Marketing Executive will have a passion for the Travel Industry, with previous experience in aiding the creation of real differentiation in service through management of customer experience along the customer journey, identifying and delivering more ways to surprise and delight customers. You will also:
- Have robust numerical and data analysis skills.
- Have good IT skills, including Excel, Word and PowerPoint and have a strong attention to detail.
- Be an effective and enthusiastic communicator.
This is a hybrid role working 2 days a week in the office, with the ability and scope to work flexibly from home for the remaining time. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Marketing Executive - Brand Presence in Leeds employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Executive - Brand Presence in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the travel and marketing industries on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your travel experiences and how they’ve shaped your understanding of customer journeys. This personal touch can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and initiatives. Be ready to discuss how your skills can enhance their brand presence and customer experience. Tailoring your responses to their specific needs shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team at Jet2.com and Jet2holidays. Let’s create some amazing memories together!
We think you need these skills to ace Marketing Executive - Brand Presence in Leeds
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for the travel industry shine through! Share any personal experiences or insights that highlight why you’re excited about helping customers create unforgettable memories with Jet2.com and Jet2holidays.
Highlight Your Data Skills: Since we value robust numerical and data analysis skills, make sure to mention any relevant experience you have. Whether it’s using Excel for analysis or interpreting customer insights, show us how you can contribute to optimising the customer journey.
Be a Team Player: We work as one team here at StudySmarter, so emphasise your collaborative spirit in your application. Share examples of how you've successfully worked with others to enhance customer experiences or drive projects forward.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role. Remember to apply through our website!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know Your Brand
Before the interview, dive deep into Jet2.com and Jet2holidays. Understand their brand values, customer journey approach, and recent marketing campaigns. This will not only show your enthusiasm for the role but also help you align your answers with their mission of creating memorable experiences.
✨Showcase Your Data Skills
Since the role requires robust numerical and data analysis skills, be prepared to discuss specific examples where you've used data to drive marketing decisions. Bring along any relevant case studies or reports that highlight your analytical abilities and how they contributed to enhancing customer experiences.
✨Communicate Enthusiastically
As an effective communicator, your passion for the travel industry should shine through in your conversation. Practice articulating your thoughts clearly and confidently, and don’t hesitate to share your ideas on how to surprise and delight customers throughout their journey.
✨Prepare for Collaboration Questions
Given the emphasis on teamwork in this role, think of examples where you've successfully collaborated with different teams. Be ready to discuss how you can work with operational and commercial colleagues to enhance the customer experience, as well as any challenges you faced and how you overcame them.