At a Glance
- Tasks: Support VIP users and resolve tech issues while collaborating with a skilled team.
- Company: Join Jet2.com and Jet2holidays, a leader in travel and leisure.
- Benefits: Enjoy retail discounts, profit share, and hybrid working options.
- Other info: Dynamic role with opportunities to travel and work on exciting projects.
- Why this job: Make a real impact by enhancing the tech experience for our valued users.
- Qualifications: Experience with Windows, Office 365, and excellent people skills required.
The predicted salary is between 31500 - 38500 £ per year.
As our new
Desktop Support Engineer - Executive Support, you’ll work with highly skilled first and second-line support engineers within the Desk-Side and First-Time Resolution Teams which support the technology-enabled workforce within
Jet2. com and
Jet2holidays .
As our
Desktop Support Engineer - Executive Support, you’ll have access to a wide range of benefits including:
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
- Generous Discretionary Profit Share Scheme after qualifying period.
- Colleague discounts on Jet2. com flights and Jet2holidays packages.
- Hybrid working (we’re in the office 2 days per week).
- Jet2. com and
Jet2holidays we’re working together to deliver an amazing journey, literally!
We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights.
We couldn’t do it without our wonderful people.
- What You’ll Be Doing
- Ownership of Incidents and Service Requests raised by our user community.
- Assisting in the building of end user devices (Laptops, Tablets and Phones).
- Involvement in large scale business-wide projects (involving travel where required).
- Supporting VIP users on technical issues.
- Pro-active health-checking and updating of key VIP devices.
- Travel to Jet2 events where IT support it required.
- What You’ll Have
- Be a good "all-rounder" with experience in resolving issues on different types of devices.
- You'll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management.
- You'll have excellent people skills.
- Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders is of vital importance for this role.
- Have previous experience of using Servicenow is an advantage.
- Effective triage/workload/time management and great customer service skills are essential for this role.
- Be comfortable working on time critical issues.
- Be familiar with a range of end user technologies including AV/conferencing solutions, mobile and laptop/desktop support.
- Experience with dealing with VIP’s on a regular basis.
- Experience in troubleshooting advanced Microsoft office / 365 issues including Outlook and mailbox management.
- Be comfortable using Power Shell to set parameters not available via GUI.
- Experienced in needing to collaborate with other support teams when needed.
- #J-18808-Ljbffr
Desktop Support Engineer - Executive Support in Leeds employer: Jet2.com and Jet2holidays
Jet2 is an exceptional employer, offering a high basic salary and competitive flight pay, alongside a transparent and fair base transfer policy. With a strong focus on employee development and lifestyle flexibility, including generous annual leave and part-time options, Jet2 fosters a supportive work culture that prioritises the well-being of its pilots. Join us at our London bases and be part of a financially stable, award-winning airline that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - Executive Support in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jet2.com and Jet2holidays values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jet2.com and Jet2holidays might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jet2.com and Jet2holidays!
✨Direct Apply to Jet2.com and Jet2holidays
Let's not forget to apply directly through the Jet2.com and Jet2holidays website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer - Executive Support in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jet2.com and Jet2holidays.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jet2.com and Jet2holidays. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
