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- Tasks: Assist customers with check-in and ensure smooth departures at the airport.
- Company: Major airline and holiday company in Leeds focused on customer experience.
- Benefits: Competitive hourly rates, holidays, and flexible contracts.
- Why this job: Join a dedicated team and create memorable journeys for customers.
- Qualifications: Excellent interpersonal skills and adaptability in a fast-paced environment.
- Other info: Dynamic work setting with opportunities for personal growth.
The predicted salary is between 11 - 16 £ per hour.
A major airline and holiday company in Leeds seeks a Passenger Service Agent to enhance customer experiences at the airport. This role demands excellent interpersonal skills, adaptability, and a calm demeanor in a fast-paced environment.
Responsibilities include:
- Assisting customers with check-in
- Verifying documents
- Ensuring smooth departures
The position offers competitive hourly rates, holidays, and flexible contracts, providing a dynamic work setting. Join a dedicated team committed to creating memorable journeys for our customers.
Airport Passenger Service Agent — Customer-First, Fast-Paced in Leeds employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Passenger Service Agent — Customer-First, Fast-Paced in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the airline on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a mate. This will help us nail those customer service questions and show off our calm demeanour.
✨Tip Number 3
Dress the part! When we go for interviews, let’s wear something smart-casual that reflects the airline's vibe. First impressions count, especially in a customer-first role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our CV to highlight our adaptability and interpersonal skills right there!
We think you need these skills to ace Airport Passenger Service Agent — Customer-First, Fast-Paced in Leeds
Some tips for your application 🫡
Show Your Customer-First Attitude: When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond to create memorable experiences for customers in the past.
Keep It Clear and Concise: In a fast-paced environment like ours, clarity is key. Make sure your application is easy to read and straight to the point. Use bullet points if necessary to showcase your skills and experiences.
Tailor Your Application: Don’t just send a generic application! We love seeing how your unique experiences align with the role of a Passenger Service Agent. Mention specific skills that relate to assisting customers and handling check-ins.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Leeds!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Company
Before your interview, do some research on the airline and holiday company. Understand their values, mission, and what sets them apart in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Interpersonal Skills
As a Passenger Service Agent, you'll be interacting with customers constantly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to stay calm under pressure and adapt to changing situations.
✨Practice Common Scenarios
Think about the typical scenarios you might face in this role, like dealing with a delayed flight or assisting a nervous traveller. Practising how you'd respond to these situations can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
