At a Glance
- Tasks: Support the Advanced Crewing Team and manage Crew queries efficiently.
- Company: Join Jet2.com, an award-winning airline with a vibrant team culture.
- Benefits: Enjoy discounts on flights, profit sharing, and a contributory pension scheme.
- Other info: Flexible 4 on 4 off shift pattern with great career growth potential.
- Why this job: Kickstart your aviation career in a dynamic, fast-paced environment.
- Qualifications: Passion for customer service and ability to thrive under pressure.
The predicted salary is between 25000 - 30000 € per year.
Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues. We’re looking to hire an Advanced Crewing Support Desk Assistant to join our Advanced Crewing Team. Reporting to the Advanced Crewing Supervisor, the Advanced Crewing Support Desk Assistant is responsible for supporting the Advanced Crewing Teams and playing a part in the effective resource management of all Crew across the Jet2.com flying programme. The Advanced Crewing Team is a fast paced and challenging environment where no two days are the same. It is a problem solving Team that constantly monitors Crew members’ rosters across our 14 UK bases as well as overseas operations.
Shift Pattern
This role will work across a 4 on 4 off shift pattern (2 earlies, 2 lates – 4 off) 12 hour days.
Benefits
- Colleague discounts on Jet2holidays and Jet2.com flights
- Generous Discretionary Profit Share Scheme
- Contributory pension scheme
Responsibilities
- Ensure all Crew calls and queries are managed and dealt with in an efficient and timely manner.
- Action Crew Swaps and Protection window in line with our SLAs.
- Offer administrative support and maintain departmental documentation.
- Quickly, calmly and effectively communicate with Crew and other operational Teams within the business, often in pressurised situations.
Qualifications
- Interest in starting a career within the aviation industry and thrive in a fast paced and demanding customer service environment.
- Ability to remain calm and demonstrate the ability to manage your own workload in a demanding environment.
Advanced Crew Support Desk Assistant in Leeds employer: Jet2.com and Jet2holidays
Jet2.com and Jet2holidays is an exceptional employer, offering a dynamic work environment where no two days are the same. With a strong focus on employee growth, our Advanced Crewing Support Desk Assistants benefit from generous colleague discounts, a discretionary profit share scheme, and a contributory pension scheme, all while being part of a supportive team that thrives on problem-solving in the fast-paced aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Advanced Crew Support Desk Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to get comfortable with your responses and show off your calmness under pressure.
✨Tip Number 3
Show your passion for aviation! During interviews, share why you’re excited about working in this industry and how you can contribute to the fast-paced environment at Jet2.com. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our award-winning team.
We think you need these skills to ace Advanced Crew Support Desk Assistant in Leeds
Some tips for your application 🫡
Show Your Passion for Aviation:Let us know why you're excited about starting a career in the aviation industry! Share any relevant experiences or interests that highlight your enthusiasm for flying and customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your problem-solving skills and ability to work under pressure, as these are key in our fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Advanced Crew Support Desk Assistant. Familiarise yourself with the key tasks like managing Crew calls and queries, and how to handle Crew swaps. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Since this position involves working in a fast-paced environment where no two days are the same, be prepared to discuss examples of how you've effectively solved problems in previous roles. Think of specific situations where you had to remain calm under pressure and how you managed your workload.
✨Show Your Customer Service Skills
Jet2.com values excellent customer service, so be ready to share experiences that highlight your ability to communicate clearly and efficiently. Whether it’s dealing with Crew members or other operational teams, showcasing your interpersonal skills will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
