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For Companies At a Glance
- Tasks: Support and coach the Customer Operations team while managing airline disruptions.
- Company: Join Jet2.com, a leading airline with a vibrant operations control centre.
- Benefits: Enjoy discounts on flights, profit sharing, and a contributory pension scheme.
- Other info: Work in a dynamic 24/7 environment with great career progression opportunities.
- Why this job: Make a real impact on customer experience and operational success.
- Qualifications: Strong communication skills and ability to handle fast-paced environments.
The predicted salary is between 30000 - 40000 £ per year.
Operations Control Centre (OCC) Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year. We’re looking to hire a Customer Operations Controller to join our Customer Operations Team. Reporting to the Customer Operations Duty Manager, the Customer Operations Controller will provide support, coaching and guidance to our Customer Operations Coordinators as well as assimilating large amounts of information and delivering key messages to all areas of the business. This role has a direct impact on our Customers, Aircraft and Colleagues, and a lot of responsibility as well as pride. The role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off – 12 hour). You will ensure that airline disruption is handled concisely in accordance with all company and statutory requirements, playing a vital role in the achievement of company targets.
Benefits
- Colleague discounts on Jet2.com flights and Jet2holidays.
- Generous Discretionary Profit Share Scheme.
- Contributory pension scheme.
What You’ll Be Doing
You will oversee the distribution of work on each shift, as well providing on-the-job coaching and support for the team of Customer Operations Coordinators within their role. This role is not customer-facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
Jet2.com Customer Operations Controller employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jet2.com Customer Operations Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in a Customer Operations Controller.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you’d handle airline disruptions or support your team during busy shifts. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer operations! During interviews, share examples of how you've made a difference in previous roles. We love hearing about your pride in delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in joining our team.
We think you need these skills to ace Jet2.com Customer Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Controller role. Highlight any relevant experience in operations or team management, and don’t forget to showcase your ability to handle information efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Jet2.com and how your skills align with the responsibilities of the role. Keep it concise but impactful!
Showcase Your Teamwork Skills: Since this role involves coaching and supporting a team, make sure to highlight your teamwork and leadership experiences. We want to see how you’ve positively impacted your colleagues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Operations Control Centre Inside Out
Familiarise yourself with how the Operations Control Centre operates at Jet2.com. Understand the key responsibilities of a Customer Operations Controller and be ready to discuss how you can contribute to managing airline disruptions effectively.
✨Showcase Your Coaching Skills
Since this role involves providing support and coaching to Customer Operations Coordinators, prepare examples from your past experiences where you've successfully guided a team or individual. Highlight your ability to communicate clearly and motivate others.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to assimilate large amounts of information quickly and make decisions under pressure. Think of specific examples that showcase your analytical skills and how you handle operational challenges.
✨Understand the Shift Pattern and Its Impact
Since the role involves a 4 on 4 off shift pattern, show that you understand the demands of working in a 24/7 environment. Be prepared to discuss how you manage work-life balance and maintain productivity during long shifts.