At a Glance
- Tasks: Monitor flight operations and manage disruptions with problem-solving skills.
- Company: Join Jet2.com, a leading airline redefining travel experiences.
- Benefits: Enjoy discounts on flights, profit sharing, and a pension scheme.
- Other info: Work a flexible 4 on 4 off shift pattern for a balanced lifestyle.
- Why this job: Be part of a dynamic team making a real impact in the travel industry.
- Qualifications: Teamwork, communication, and decision-making skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas of the company. It is open 24 hours a day, 7 days a week, 365 days a year. This area of the business has direct impact on customers, aircraft and colleagues. It carries a lot of responsibility and pride. We are looking to hire a Customer Operations Co‑ordinator to join our Customer Operations Team. You will report to the Jet2.com Airline Customer Operations Duty Manager.
Key responsibilities
- Monitor the operational flying programme and manage airline disruption through effective problem solving and high organisational skills.
- Implement the company welfare policy in accordance with EU regulations and Jet2.com standards and manage airline disruption.
- Assist and advise internal and external stakeholders, providing solutions to problems.
- Communicate and manage disruption across the Jet2.com network and the process for disruptive passengers, ensuring all relevant teams are informed of any actions taken.
- Accurately report and log all incidents and actions.
Qualifications and experience
- Experience within an airline or a tour operator is desirable but not essential.
- Effective decision‑making, prioritisation, problem‑solving and detail orientation skills.
- Excellent teamwork and communication skills, and the ability to meet deadlines.
- Role is not customer facing but plays an integral part in the operations control centre.
Shift pattern
This role works across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off – 12 hour).
Benefits
- Colleague discounts on Jet2holidays and Jet2.com flights.
- Generous discretionary Profit Share Scheme.
- Contributory pension scheme.
Join us as we redefine travel experiences and create memories for millions of passengers. Apply today and let your career take flight.
Jet2.com Customer Operations Co-ordinator employer: Jet2.com and Jet2holidays
Jet2.com is an exceptional employer that values its employees by offering a dynamic work environment within the Operations Control Centre, where teamwork and effective problem-solving are at the forefront of our operations. With generous benefits such as colleague discounts on flights and holidays, a discretionary profit share scheme, and a contributory pension scheme, we ensure our team members feel valued and rewarded. Our commitment to employee growth and a supportive culture makes Jet2.com a fantastic place to build a meaningful career in the travel industry.
