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For Companies At a Glance
- Tasks: Support teams with tech needs and manage IT service improvements.
- Company: Jet2.com and Jet2holidays redefine travel experiences for millions.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday.
- Why this job: Join a dynamic team and lead impactful tech initiatives in a vibrant culture.
- Qualifications: Proven IT service management experience and strong stakeholder skills required.
- Other info: This is a full-time, mid-senior level role based in Leeds.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the IT Senior Service Analyst role at Jet2.com and Jet2holidays
Join to apply for the IT Senior Service Analyst role at Jet2.com and Jet2holidays
Jet2.com and Jet2holidays are excited to welcome an IT Senior Service Analyst to join our IT Service Management team. Reporting to the IT Service Manager, you\’ll be proactive and resilient, with proven leadership skills and operational management experience. You will provide guidance and support within IT & for operational colleagues regarding their technology needs.
As our IT Senior Service Analyst , you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What You’ll Be Doing
- You\’ll develop positive relationships with internal stakeholders, providing proactive support to teams around the business.
- You\’ll represent IT on relevant projects, through planning, implementation, and rollouts, providing advice and recommendations on proposed technology implementations.
- You\’ll review and manage supplier performance against agreed SLAs, escalating issues approaching and/or beyond breach.
- You\’ll analyse improvements to IT Service Management processes and IT services as part of Continual Service Improvement.
- You\’ll work collaboratively between IT and the business to ensure IT service is meeting the needs of the business, whilst providing monitoring and reporting on service levels to relevant stakeholders.
- You\’ll manage Service Transition from Project to Support in collaboration with IT and business colleagues.
- You\’ll take the lead in ensuring Incidents and Problems are assigned correctly, are being progressed and are managed within agreed timescales.
- You\’ll deputise for the IT Service Manager, taking the lead for various initiatives and communicating to the IT Senior Management team as required.
What You’ll Have
- Excellent stakeholder and supplier management skills.
- Good knowledge in IT technical infrastructure and operations.
- Experience in IT Service Management roles, focusing on process definition and improvement.
- IT Service Transition experience.
- Experience in providing management reports and managing performance improvement initiatives.
- Experience working in a multi-supplier IT environment.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays , your potential has no limits. Apply today and let your career take flight!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Airlines and Aviation
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IT Senior Service Analyst employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Senior Service Analyst
✨Tip Number 1
Familiarise yourself with IT Service Management frameworks like ITIL. Understanding these concepts will help you speak the same language as the team and demonstrate your knowledge during discussions.
✨Tip Number 2
Network with current or former employees of Jet2.com and Jet2holidays on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the IT Senior Service Analyst role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved IT processes in previous roles. Highlighting your experience with service transition and performance management will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT infrastructure and operations. Being knowledgeable about emerging technologies can show your proactive approach and readiness to contribute to the team's success.
We think you need these skills to ace IT Senior Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management, stakeholder management, and operational leadership. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Senior Service Analyst role. Mention how your background aligns with Jet2.com and Jet2holidays' goals, particularly in improving IT services and managing supplier performance.
Showcase Your Technical Knowledge: In your application, emphasise your understanding of IT technical infrastructure and operations. Include any relevant certifications or training that support your expertise in this area.
Highlight Leadership Experience: Since the role requires proven leadership skills, be sure to include examples of past experiences where you led teams or projects. Discuss how you managed challenges and drove improvements in service delivery.
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Showcase Your Stakeholder Management Skills
As an IT Senior Service Analyst, you'll need to demonstrate your ability to build positive relationships with internal stakeholders. Prepare examples of how you've successfully managed stakeholder expectations and resolved conflicts in previous roles.
✨Highlight Your IT Service Management Experience
Make sure to discuss your experience in IT Service Management, particularly focusing on process definition and improvement. Be ready to share specific instances where you've implemented changes that led to better service delivery.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of IT infrastructure and operations. Expect questions that assess your understanding of service transition processes and how you would handle various IT challenges.
✨Demonstrate Leadership Qualities
Since you'll be deputising for the IT Service Manager, it's crucial to showcase your leadership skills. Share examples of initiatives you've led and how you've communicated effectively with senior management to drive results.
