At a Glance
- Tasks: Ensure all end user devices are secure, compliant, and optimally performing.
- Company: Join Jet2.com and Jet2holidays, where we prioritise a 'Customer First' ethos.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday plus Bank Holidays.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on user experience and device security in a dynamic environment.
- Qualifications: Strong knowledge of Windows, macOS, and endpoint management tools required.
The predicted salary is between 40000 - 50000 € per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. Our IT Client User Experience Engineer is part of the Platform Reliability Team, who will be accountable for ensuring that all end user devices across the organisation are safe, secure, compliant, performant, and consistently delivering an excellent colleague experience.
You will ensure that every client device—laptop, desktop, mobile, or virtual endpoint—runs optimally with all relevant applications deployed, updated, and monitored through automated, modern management tooling. You will play a key role in endpoint security, device compliance, software lifecycle management, performance optimisation, and user experience telemetry, ensuring colleagues can work efficiently and securely across all locations.
Benefits
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What You’ll Be Doing
- Ensure all client devices meet corporate security baselines, including encryption, secure boot, antivirus/EDR, MFA, conditional access, and OS level hardening.
- Monitor endpoint compliance using tooling such as Intune, Defender, Rapid7, SCCM or equivalent.
- Partner with the Cyber Security team to identify, triage, and resolve endpoint vulnerabilities quickly and work closely with IT Infrastructure, Cloud, Security, Service Desk, and Application teams to ensure seamless device operation.
- Maintain a centralised catalogue of approved applications with version control and documentation.
- Support the full lifecycle of devices: by working in partnership with members of the IT Hardware Asset Management team for the procurement, build, deployment, ongoing management, retirement and secure disposal of all client devices.
- Ensure devices remain fully patched (OS, drivers, firmware, apps) in accordance with corporate patching policies.
- Own the end-user experience across all device types, using analytics to identify pain points and opportunities.
- Support delivery of corporate initiatives (e.g. Windows feature upgrades, security uplift programmes, hardware refresh cycles).
What You’ll Have
- Strong knowledge of Windows 11, macOS, iOS/Android, and endpoint management tooling.
- Experience with modern management platforms (e.g., Microsoft Intune, SCCM, Autopilot, MDM).
- Proven experience in software packaging, scripting, application deployment.
- Good understanding of endpoint security principles (AV/EDR, CIS baselines, encryption, patching).
- Ability to troubleshoot complex endpoint issues across OS, application, network, and hardware layers.
- Strong documentation, attention to detail, and process discipline.
IT Client User Experience Engineer employer: Jet2.com and Jet2holidays
At Jet2.com and Jet2holidays, we pride ourselves on fostering a vibrant work culture that prioritises our employees' well-being and professional growth. As an IT Client User Experience Engineer, you'll enjoy the benefits of hybrid working, generous holiday allowances, and annual pay reviews, all while contributing to a team dedicated to delivering exceptional experiences for our colleagues and customers alike. Join us in our Leeds office, where collaboration and innovation thrive, ensuring you have the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client User Experience Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect IT Client User Experience Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with endpoint management tools like Intune or SCCM. This will not only demonstrate your expertise but also give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews by researching Jet2.com and Jet2holidays. Understand their customer-first ethos and think about how your skills can contribute to creating unforgettable experiences. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Jet2 family and contributing to their amazing journey.
We think you need these skills to ace IT Client User Experience Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Client User Experience Engineer role. Highlight your knowledge of Windows 11, macOS, and endpoint management tools to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about creating an excellent user experience. Share specific examples of how you've improved device performance or security in previous roles.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with tools like Microsoft Intune, SCCM, and your understanding of endpoint security principles. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and the various endpoint management tools like Intune and SCCM. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding of the job requirements.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex endpoint issues in the past. Think about times when you identified vulnerabilities or improved user experiences, and be ready to explain your thought process and the outcomes.
✨Understand the Customer First Ethos
Jet2.com values a 'Customer First' approach, so be prepared to discuss how you can contribute to enhancing the end-user experience. Think about how your role as an IT Client User Experience Engineer can directly impact colleagues' efficiency and satisfaction.
✨Be Ready for Team Collaboration Questions
Since you'll be working closely with various teams, be prepared to talk about your experience collaborating with Cyber Security, IT Infrastructure, and other departments. Highlight any successful projects where teamwork played a crucial role in achieving goals.
