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- Tasks: Create memorable experiences by providing friendly customer service at Glasgow Airport.
- Company: Join the award-winning team at Jet2.com and Jet2holidays.
- Benefits: Earn £12.53 per hour, plus extra for unsociable hours and enjoy great discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible shifts with 34 days holiday and opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
As a member of our Ground Operations Team at Glasgow Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation.
- Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation.
- Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agents - Glasgow employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and Jet2holidays. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so be prepared to discuss how you handle stressful situations. Share specific instances where you've maintained your composure and solved problems effectively, as this will show you're a great fit for the fast-paced environment.
✨Tip Number 4
Apply through our website! We recommend using our official site to submit your application. It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that interview. Plus, it’s super easy!
We think you need these skills to ace Passenger Service Agents - Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for delivering outstanding customer service in your application. We want to see how you create memorable experiences for customers, so share any relevant examples that showcase your friendly and helpful nature.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Passenger Service Agent role.
Tailor Your Application: Take a moment to tailor your application to the specific role at Jet2.com. Mention how your skills and experiences align with the responsibilities listed in the job description, like working as part of a team and staying calm under pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our award-winning team at Glasgow Airport.
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does at Jet2.com. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing friendly customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure, as this is crucial for the fast-paced environment at the airport.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you supported colleagues during busy times or helped resolve issues collaboratively. This will highlight your ability to work well with others and contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would handle common airport disruptions or customer complaints. Practising these scenarios can help you articulate your thought process clearly and demonstrate your initiative and accountability.