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- Tasks: Ensure safe aircraft turnaround and assist customers at check-in.
- Company: Join Jet2.com, a leading airline known for its VIP customer service.
- Benefits: Earn £16.17 per hour plus extra for unsociable hours, with great perks!
- Why this job: Be part of a dynamic team making holidays happen for our customers.
- Qualifications: Experience in Ground Operations and a full UK Driving Licence required.
- Other info: Flexible shifts, free parking, and discounts on holidays await you!
The predicted salary is between 13 - 16 £ per hour.
Jet2.com is proud to deliver a VIP service to our customers. We have a fantastic opportunity as a Customer Helper-Dispatcher at Edinburgh Airport! As a member of our Ground Operations Team, our Dispatch colleagues play an essential role in ensuring the safe and efficient turnaround of our aircraft as well as taking on customer facing duties, assisting our customers with the check-in process, managing queues and offering assistance as they arrive at the airport.
What will you do as a Dispatcher?
- Facilitate our aircraft turnaround, working with all teams involved in the turnaround, including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams.
- Perform pre-flight check requirements, preparing accurate loading documentation including trim calculations and loading instructions.
- Work to legal regulations and company requirements; operate all equipment in a safe manner and maintain a clear and safe working environment for you and your colleagues.
- Welcome customers as they arrive for check-in, offering assistance and support at both self-service kiosks and manned check-in desks, while also managing queues efficiently.
- Ensure the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.
This role is available on a 37.5 hour per week fixed term contract basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
What Skills/Experience Will I Need?
- Previous experience within a Ground Operations/Airside environment.
- An understanding of the technical aspects of the aircraft turnaround process.
- A positive and conscientious approach.
- Strong teamwork skills and the ability to organise and prioritise effectively to ensure the safety of our customers, yourself and your team.
- For all our airside roles you must hold a full UK Driving Licence and the ability to pass a Medical, administered by the airport.
What Can We Offer You?
- Hourly rate of £16.17 per hour plus an extra £4.04 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
- Free Car Parking for all our colleagues at the airport.
- Rest areas to relax during breaks and free refreshments during your shift.
- Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, our famous Red uniform, paid training course & much more!
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Dispatchers: Edinburgh Airport employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatchers: Edinburgh Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Dispatcher and be ready to share specific examples.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Jet2 brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Dispatchers: Edinburgh Airport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of our Ground Operations Team and helping customers at Edinburgh Airport.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Ground Operations or customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what a Dispatcher does at Edinburgh Airport. Familiarise yourself with the aircraft turnaround process and the customer service aspects of the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Teamwork Skills
Since this role involves working closely with various teams, be prepared to discuss your previous experiences in teamwork. Think of specific examples where you collaborated effectively with others, especially in high-pressure situations. This will demonstrate your ability to fit into their Ground Operations Team.
✨Emphasise Your Customer Service Experience
As a Customer Helper-Dispatcher, you'll be interacting with customers regularly. Highlight any past roles where you've provided excellent customer service. Share stories that showcase your positive attitude and how you handled challenging situations to ensure customer satisfaction.
✨Prepare for Shift Work Questions
Since the job requires flexibility with shifts, be ready to discuss your availability and willingness to work weekends and bank holidays. Show that you understand the demands of the role and are committed to meeting them, which will reflect your dedication to the job.
