At a Glance
- Tasks: Support operational decision-making and lead projects in a fast-paced airline environment.
- Company: Join Jet2.com, a dynamic airline focused on customer experience and teamwork.
- Benefits: Enjoy a management bonus, colleague discounts, and a contributory pension scheme.
- Other info: Office-based role with opportunities for career growth and development.
- Why this job: Make a real impact on travel experiences while developing your leadership skills.
- Qualifications: Experience in airline operations and strong decision-making skills under pressure.
The predicted salary is between 30000 - 40000 € per year.
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our Operations Control Centre is the place you want to be! This is a rare opportunity to help shape the future of Operations Control within a fast-paced airline environment. Join us!
We’ve an exciting new opportunity for our Operations Control Deputy Manager to join us. Created as part of the continued evolution and strengthening of our OCC leadership structure, this role will sit at the heart of operational decision-making, resilience, and performance.
As our Operations Control Deputy Manager you’ll have access to a wide range of benefits including:
- Management Bonus Scheme
- Colleague discounts on Jet2.com flights
- Jet2holidays
- Contributory pension scheme
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
What you’ll be doing:
- Deputise for the Operations Control Manager, supporting departmental leadership and operational decision-making.
- Support the safe, compliant, and efficient delivery of Operations Control activities, including escalation management during disruption.
- Provide leadership, coaching, and development support to Operations Control Duty Managers.
- Lead projects and continuous improvement initiatives across the OCC.
- Monitor operational performance, compliance, and safety standards, promoting a strong Just Culture ethos.
- Act as a key interface across the wider OCC and provide operational recommendations to senior management.
- Support onboarding, competence management, and succession planning within the team.
- Office-based (Monday to Friday) at Low Fare Finder House, Yeadon, with occasional operational shift and on-call cover.
What you’ll have:
- Previous experience within an airline Operations Control / OCC environment is preferred.
- Strong operational decision-making capability under pressure.
- Experience leading, coaching, or developing operational teams.
- Excellent communication and stakeholder management skills.
- A proactive, improvement-focused mindset.
- A collaborative leadership style with a strong focus on safety and compliance.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Deputy Manager Operations Control employer: Jet2.com and Jet2holidays
At Jet2.com, we pride ourselves on being an exceptional employer, offering a dynamic work environment within our Operations Control Centre in Yeadon. Our commitment to a 'Customer First' ethos fosters a collaborative culture where every team member plays a vital role in shaping unforgettable travel experiences. With access to a range of benefits, including a management bonus scheme and colleague discounts, alongside ample opportunities for professional growth and development, joining us means embarking on a rewarding career journey in the fast-paced airline industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Operations Control
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the Operations Control Centre. Familiarise yourself with their processes and challenges. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Show off your leadership skills! Think of examples where you've led a team or managed a crisis. The more you can demonstrate your ability to make decisions under pressure, the better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Jet2.com family.
We think you need these skills to ace Deputy Manager Operations Control
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager Operations Control role. Highlight your experience in airline operations and any leadership roles you've held. We want to see how your skills align with our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our Operations Control Centre. Keep it engaging and relevant to what we do at Jet2.com.
Showcase Your Decision-Making Skills:In your application, be sure to highlight examples of your operational decision-making under pressure. We love candidates who can demonstrate their ability to handle challenges effectively, especially in a busy environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our amazing team!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know Your Operations Control Inside Out
Before the interview, dive deep into understanding the Operations Control Centre's role within Jet2.com. Familiarise yourself with their processes, challenges, and how they impact customers and colleagues. This knowledge will help you demonstrate your genuine interest and readiness to contribute.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you've had to make quick, effective decisions under pressure. Highlight situations that required operational judgement, especially in a fast-paced environment. This will show that you can handle the responsibilities of the Deputy Manager role.
✨Emphasise Leadership and Team Development
Be ready to discuss your experience in leading and developing teams. Share specific instances where you've coached team members or led projects that improved operational performance. This aligns perfectly with the role's focus on leadership and continuous improvement.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, engage with your interviewers by asking insightful questions about the OCC and its future. This shows your proactive mindset and collaborative spirit.
