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- Tasks: Lead the Duty Management team at Bournemouth Airport, ensuring top-notch customer service and safety.
- Company: Join Jet2.com, a leading airline with a focus on customer satisfaction and teamwork.
- Benefits: Enjoy competitive salary, annual pay reviews, generous holiday entitlement, and exclusive discounts.
- Why this job: Be part of a dynamic team that makes holidays happen for customers every day!
- Qualifications: Experience in fast-paced airport environments and strong people management skills required.
- Other info: Great opportunities for career growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We have a fantastic opportunity to join our Duty Management team at Bournemouth Airport! As a Duty Manager, you will oversee the safe and efficient running of the Jet2.com customer‑facing operation, while liaising with service providers to ensure the best customer service is delivered in all areas of the operation. In this hands‑on role you will actively engage with our customers, leading by example to ensure the delivery of both landside and dispatch activities. You will also work closely with our third‑party partners to ensure adherence to Jet2.com's service specifications. This is an exciting opportunity to play a key role in the continued growth of our business.
What will you do in the role?
- Alongside your Duty Manager colleagues, you will lead the Front of House operational teams on shift at the airport and play a pivotal role in achieving our “On Time Performance” targets.
- Provide support and leadership to ensure colleagues and suppliers deliver and exceed Jet2.com standards for Safety and Customer Service.
- Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
- Enable your teams to work together to deliver a first‑class customer service at the airport.
- You will work closely with the wider Jet2.com team and support or deputise for the Station Manager in key operational meetings.
- Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
- You will be responsible for the development and management of a team of Passenger Service Supervisors and Station Controller teams, with indirect responsibility for the wider colleague population.
What are the key skills/experience you'll already have?
- The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
- You will have a proven track record of working in a fast‑paced, customer‑facing airport environment, with the ability to show flexibility and forward thinking in challenging operational situations.
- We are looking for motivated and engaging individuals with proven people‑management experience, who are committed to the development of others and who share our passion for delivering the highest standards in customer service and safety.
- Recent and relevant operational experience within an airport environment is essential for this role and you will ideally have experience of managing and building relationships with service providers and senior stakeholders.
What Can We Offer You?
- Excellent salary, with annual pay review
- Contributory pension scheme
- Duty management bonus scheme
- 34 days holiday entitlement per annum (including Bank Holidays)
- 3 Ă— salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Duty Manager - Bournemouth Airport employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Bournemouth Airport
✨Tip Number 1
Get to know the company! Research Jet2.com and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Bournemouth Airport.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Use examples from your past experiences to demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Duty Manager - Bournemouth Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role at Bournemouth Airport. Highlight your experience in customer service and any relevant airport management roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the aviation industry and your commitment to safety and customer service. Let us know why you’re the perfect fit for Jet2.com!
Showcase Your Leadership Skills: As a Duty Manager, you'll be leading teams, so make sure to highlight your people-management experience. Share examples of how you've motivated teams and improved customer service in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Bournemouth Airport!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Company Inside Out
Before your interview, make sure you research Jet2.com thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Management Skills
As a Duty Manager, you'll be leading teams, so be prepared to discuss your experience in people management. Share specific examples of how you've motivated teams, resolved conflicts, or improved customer service in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to make quick decisions or manage unexpected challenges, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Commitment to Safety
Safety is paramount in this role. Be ready to discuss how you've prioritised safety in past positions. Highlight any relevant training or certifications you have, and share examples of how you've ensured compliance with safety regulations.