Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver friendly customer service and ensure smooth airport operations.
- Company: Join the award-winning team at Jet2.com and Jet2holidays.
- Benefits: Competitive pay, holiday entitlement, colleague discounts, and free parking.
- Why this job: Create memorable experiences for customers while working in a dynamic environment.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible shifts with excellent career growth opportunities.
The predicted salary is between 12 - 16 £ per hour.
Join to apply for the Passenger Service Agent - Belfast role at Jet2.com and Jet2holidays. As a member of our Ground Operations Team at Belfast Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Provide our famous friendly customer service from when customers arrive at the airport until they board their flight.
- Be Present: Oversee the service of our third‑party partner while checking in customers, issuing boarding passes, and verifying travel documents.
- Take Responsibility: Follow all safety and security procedures and adhere to processes to ensure flights depart safely and on time.
- Work as One Team: Support colleagues, third‑party partners and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.
What will you need?
- Passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and during times of disruption.
- Adaptable, self‑motivated and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an additional £3.13 per hour for unsociable hours (between 11:00 pm – 04:59 am).
- Free car parking at the airport and access to rest areas to relax during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Friend referral scheme (£250 for successful referrals).
- Life assurance and pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous red uniform and much more!
Contract Details
- 20‑hour‑per‑week contracts available on a fixed‑term basis until November 2026.
- Rostered shifts: including early starts, late finishes, weekends, and bank holidays to support our operation.
- You will work a maximum of 4 shifts in a row, followed by 2 rest days.
- Rosters are provided 4 weeks in advance.
Only one application is permitted for the same role, so apply only for the airport you wish to work at. At Jet2.com & Jet2holidays, we believe in creating memories for our customers and offering a rewarding career for our colleagues. Apply today to become part of our award‑winning team!
Passenger Service Agent - Belfast employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and Jet2holidays. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress. Prepare to discuss times when you've successfully managed challenging situations, as this will show you're adaptable and ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jet2.com family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Passenger Service Agent - Belfast
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your love for customer service in your application. We want to see how you can create memorable experiences for our customers right from the start!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Don’t just send a generic application! Take a moment to align your experiences with the specific requirements of the Passenger Service Agent role. Show us why you’re the perfect fit!
Apply Through Our Website: Remember, the best way to apply is through our website. It’s super easy and ensures your application gets to the right place. We can’t wait to see what you’ve got!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like providing friendly customer service and overseeing check-in processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating memorable experiences for customers, be ready to share examples of how you've delivered outstanding customer service in the past. Think of specific situations where you went above and beyond to help someone, especially in a fast-paced environment.
✨Stay Calm Under Pressure
The interviewers will likely ask how you handle stressful situations. Prepare by thinking of times when you had to stay calm during disruptions or busy periods. Highlight your ability to adapt and maintain professionalism, as this is crucial for the role.
✨Teamwork Makes the Dream Work
Jet2.com values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've supported colleagues or collaborated to solve problems. This will demonstrate that you can contribute positively to the Ground Operations Team.
