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- Tasks: Support E-commerce applications and resolve technical issues in a fast-paced environment.
- Company: Join Jet2.com and Jet2holidays, where we prioritise a 'Customer First' ethos.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday plus Bank Holidays.
- Other info: Dynamic team with excellent career growth opportunities in the aviation industry.
- Why this job: Make a real impact on travel experiences for millions while developing your skills.
- Qualifications: Experience in log interrogation, T-SQL, and strong problem-solving abilities required.
The predicted salary is between 28800 - 43200 £ per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Application Support Analyst for E-commerce, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our E-commerce applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.
You’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What You’ll Be Doing
You’ll look after the day-to-day operation of our E-Commerce websites – Jet2.com and Jet2holidays along with all our backend systems. You’ll be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform. You’ll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.
What You’ll Have
- Experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
- Skilled at performing root cause analysis to debug bespoke code and websites.
- Proven ability to take responsibility for high-impacting incidents focused on swift resolution.
- Strong T-SQL experience previously used for data correction and for creating and updating stored procedures.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Application Support Analyst employer: Jet2.com and Jet2holidays
Contact Detail:
Jet2.com and Jet2holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and Jet2holidays on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with E-commerce applications, make sure you're ready to discuss T-SQL and root cause analysis. We want you to shine!
✨Tip Number 3
Show your passion for customer service! Jet2.com and Jet2holidays are all about that ‘Customer First’ ethos, so be ready to share examples of how you've gone above and beyond to help customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and taking your career to new heights!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with E-commerce applications, T-SQL skills, and any relevant technical support experience. We want to see how you can contribute to our 'Customer First' ethos!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your problem-solving abilities and your experience in a fast-paced environment.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially in log interrogation and root cause analysis. We love candidates who can demonstrate their ability to resolve incidents swiftly and effectively, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and you’ll be able to submit all your documents in one go. Plus, it shows you’re serious about joining our team at Jet2.com and Jet2holidays!
How to prepare for a job interview at Jet2.com and Jet2holidays
✨Know Your Tech Inside Out
Make sure you brush up on your T-SQL skills and be ready to discuss how you've used it in past roles. Be prepared to explain your experience with log interrogation and root cause analysis, as these are crucial for the Application Support Analyst position.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific examples where you've swiftly resolved high-impact incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to handle time-critical situations effectively.
✨Understand the Company Culture
Jet2.com and Jet2holidays pride themselves on a 'Customer First' ethos. Familiarise yourself with their values and think about how you can contribute to creating unforgettable experiences for customers. This will show that you're not just looking for a job, but a place where you can make a real impact.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for incident management, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.