Front of House Duty Manager: Leeds Bradford Airport

At we are proud to deliver a VIP Service to our customers. We have a fantastic opportunity as a Customer Helper - Front of House Duty Manager at Leeds Bradford Airport on a Fixed Term basis. As a Duty Manager you will oversee the safe and efficient running of the customer facing operation, whilst liaising with service providers to ensure the best customer service is delivered in all areas of the operation. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of all operational activities. You will also work closely with our third-party partners to ensure adherence to 's service specifications. This is an exciting opportunity to play a key role in the continued growth of our business.

What will you do as a Customer Helper - Front of House Duty Manager?

• Lead and manage the day-to-day operational performance on each shift.
• You will manage our customer facing teams, driving forward our Customer is VIP focus at every opportunity.
• Work closely with our service providers, airport and head office colleagues to ensure high standards of service.
• Support and develop your customer facing teams, including all aspects of people management.
• Play a pivotal role as an ambassador of our safety-first culture, making sure your Team drive the culture through every aspect of their work.
• Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.

This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. This role is available on a 40 hour per week Fixed Term basis until November 2026. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

What will you need to be successful in this role?

The successful candidate will already be demonstrating Role Model behaviours. With a proven track record of leading large, customer facing teams operational in a fast-paced, airline environment, you will have the ability to show flexibility and forward thinking in challenging operational situations. We are looking for inspirational leaders, committed to the development of others. Previous experience of managing people and processes within a customer focused airline environment is required.

What Can We Offer You?

• Excellent salary, with annual pay review.
• Contributory pension scheme.
• Duty management bonus scheme.
• 34 days holiday entitlement per annum (including Bank Holidays).
• 3 x salary life assurance.
• Colleague discounts on Jet2holidays and holidays and flights.
• Cycle to Work Scheme.
• Access to Mental Health First Aiders.
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.

Help us to send our all-important customers on holiday with and Jet2holidays.

Closing Date for Applications: Friday 27th February 2026.