At a Glance
- Tasks: Support customers and manage programmes in the aviation industry with a focus on accuracy and efficiency.
- Company: Join a stable organisation with state-of-the-art offices in Hampshire.
- Benefits: Enjoy 28-33 days annual leave, pension scheme, free Wi-Fi, and on-site parking.
- Other info: Perfect for those looking to grow in a supportive and innovative environment.
- Why this job: Be part of a dynamic team making a real impact in aviation customer support.
- Qualifications: Enthusiastic, motivated, and good communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
A Customer Support and Program Coordinator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full time position, working in our Jet-Care, Gas Path Analysis (GPA) department which provides engine trend monitoring services to the aviation industry.
The position will include:
- Dealing with day-to-day enquiries concerning current contracts;
- Ensuring that the contract renewal system is maintained;
- Receiving and processing purchase orders;
- Assisting with mail-shots, and dispatching information to Customers;
- Providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently;
- Ensuring aircraft and engine records are updated to enable GPA engine trend data to be processed;
- Carrying out specified checks on the GPA equipment database;
- Carrying out general and routine office duties as required.
We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:
- Have multi-task experience, be able to work in a team, and be a good communicator at all levels;
- Have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them;
- Be confident with a professional and orderly nature;
- Be accurate, have an outgoing personality, and a positive and constructive approach;
- Be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook;
- Experience using Sage 200 Professional is an advantage;
- Knowledge of foreign languages, although not essential, may also be an advantage.
The hours are Monday to Friday, 37½ hours per week, 7½ hours per day, plus a one-hour unpaid lunch break. You will be joining a stable and well-established organisation in state-of-the-art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro-rata (inclusive of Bank/Public holidays), work related contributory pension scheme, free Wi-Fi and on-site parking.
Customer Support & Programs Coordinator — Growth & Impact employer: Jet-care International
Join our dynamic team at our Odiham offices in Hampshire, where we pride ourselves on fostering a supportive and collaborative work culture. As a Customer Support & Programs Coordinator, you'll benefit from generous annual leave, a contributory pension scheme, and a comfortable working environment, all while contributing to the aviation industry's growth and impact. We are committed to employee development and offer opportunities for personal and professional growth, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Programs Coordinator — Growth & Impact
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those working in customer support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing about Jet-Care and GPA will show your enthusiasm and help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support & Programs Coordinator — Growth & Impact
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support & Programs Coordinator role. Highlight your relevant experience and skills that match what we're looking for, like your ability to communicate effectively and manage multiple tasks.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, let us know why you're interested in working with us at StudySmarter and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised!
How to prepare for a job interview at Jet-care International
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support & Programs Coordinator. Familiarise yourself with the aviation industry and the specific services offered by the company. This will help you answer questions confidently and show your enthusiasm for the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice explaining complex ideas simply and clearly. You might even want to prepare examples of how you've successfully handled customer enquiries in the past.
✨Be Ready to Multitask
The job requires multitasking, so think of examples from your previous experience where you successfully juggled multiple tasks. Be ready to discuss how you prioritise your workload and manage your time effectively, as this will show that you're capable of handling the demands of the role.
✨Dress the Part
First impressions matter! Dress professionally for the interview to convey your seriousness about the position. A smart appearance can set a positive tone and show that you respect the opportunity to join their team.
