At a Glance
- Tasks: Support customers and coordinate programmes in a dynamic aviation environment.
- Company: Join a stable organisation with state-of-the-art offices in Hampshire.
- Benefits: Enjoy 28-33 days annual leave, pension scheme, free Wi-Fi, and on-site parking.
- Other info: Perfect for those looking to grow in a supportive and innovative workplace.
- Why this job: Be part of a team that makes a real difference in the aviation industry.
- Qualifications: Enthusiastic, motivated, and good communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
A Customer Support and Program Coordinator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full time position, working in our Jet-Care, Gas Path Analysis (GPA) department which provides engine trend monitoring services to the aviation industry.
The position will include:
- Dealing with day-to-day enquiries concerning current contracts;
- Ensuring that the contract renewal system is maintained;
- Receiving and processing purchase orders;
- Assisting with mail-shots, and dispatching information to Customers;
- Providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently;
- Ensuring aircraft and engine records are updated to enable GPA engine trend data to be processed;
- Carrying out specified checks on the GPA equipment database;
- Carrying out general and routine office duties as required.
We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:
- Have multi-task experience, be able to work in a team, and be a good communicator at all levels;
- Have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them;
- Be confident with a professional and orderly nature;
- Be accurate, have an outgoing personality, and a positive and constructive approach;
- Be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook;
- Experience using Sage 200 Professional is an advantage;
- Knowledge of foreign languages, although not essential, may also be an advantage.
The hours are Monday to Friday, 37½ hours per week, 7½ hours per day, plus a one-hour unpaid lunch break. You will be joining a stable and well-established organisation in state-of-the-art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro-rata (inclusive of Bank/Public holidays), work related contributory pension scheme, free Wi-Fi and on-site parking.
Customer Support and Program Coordinator employer: Jet-care International
Join our dynamic team at our Odiham offices in Hampshire, where we pride ourselves on fostering a supportive and collaborative work culture. As a Customer Support and Program Coordinator, you will benefit from generous annual leave, a contributory pension scheme, and a comfortable working environment, all while contributing to the aviation industry's cutting-edge services. We are committed to your professional growth, offering opportunities for learning and development in a stable and well-established organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Program Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those working in customer support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing about Jet-Care and Gas Path Analysis will show your enthusiasm and help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support and Program Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support and Program Coordinator role. Highlight your relevant experience and skills that match what we're looking for, like your ability to communicate effectively and manage multiple tasks.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, let us know why you're interested in working with us at StudySmarter and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically so we can easily see your qualifications and experiences.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Jet-care International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support and Program Coordinator role. Familiarise yourself with the key responsibilities like handling enquiries, processing purchase orders, and maintaining contract systems. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to showcase your skills during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, especially in customer-facing situations.
✨Demonstrate Your Problem-Solving Ability
Employers love candidates who can think independently and use their initiative. Think of scenarios where you've successfully resolved issues or improved processes. Be ready to discuss these examples, as they highlight your logical and methodical approach, which is crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using Microsoft Office and possibly Sage 200 Professional, brush up on these tools before your interview. If you have experience with them, be sure to mention it. If not, consider doing a quick online tutorial to show your willingness to learn and adapt.
