At a Glance
- Tasks: Coordinate and manage planned and reactive work to ensure smooth operations.
- Company: Join a dynamic team in a supportive and engaging environment.
- Benefits: Competitive salary, enhanced leave, pension scheme, and health support.
- Other info: Opportunity for career growth in a fast-paced, innovative setting.
- Why this job: Be a key player in delivering exceptional service and making a real impact.
- Qualifications: Experience in planning or operations with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders — ensuring every interaction reflects dependability, professionalism and reliability.
You will bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry-leading results and consistently outstanding customer experiences.
More about the role:
- Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output.
- Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.
- Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.
- Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.
- Use internal and external IT systems to assess, schedule, and manage work effectively.
- Respond promptly to daily queries, maintaining organised inboxes and clear communication.
- Maintain accurate records by logging all customer interactions accurately.
- Process out-of-hours customers payments through the online portal.
- Champion a culture of excellence by delivering the very highest standards of customer excellence with a positive can-do attitude.
- Foster a positive, respectful, and engaging working environment for your team.
Qualifications About you:
- Promote and uphold the highest standards of health and safety across all activities.
- Foster a workplace culture built on fairness, dignity, and respect.
- Track record of delivering excellent customer service.
- Proven experience in a fast-paced planning environment desirable.
- Background in operations, utilities or logistics is an advantage.
- Clear, professional verbal and written communication.
- Courteous and approachable with an excellent phone manner.
- Highly organised with strong attention to detail and administrative skills.
- Energetic, solutions-focused attitude with a drive for continuous improvement.
- Receptive of feedback, listening and taking actions.
- Adaptable and responsive, able to handle competing demands.
- Transparent and proactive in progress updates.
- Engages effectively with different stakeholders and tailors communication style accordingly.
- Embraces new ideas and change.
Additional Information What’s in it for you?:
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave.
Planner in South Shields employer: Jet Aire
Jet Aire is an exceptional employer, offering a dynamic work environment in Darlington where innovation meets opportunity. With a strong focus on employee growth, we provide comprehensive training and career progression paths, alongside competitive benefits such as enhanced maternity and paternity leave, a company pension, and a supportive employee assistance programme. Join us to be part of a diverse team that values safety, communication, and collaboration while working with top-of-the-range equipment in the no dig CIPP lining division.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in South Shields
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their planning function. Tailor your responses to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in a way that highlights your organisational skills and customer service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Planner in South Shields
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in planning and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written communication prowess. Keep it professional yet approachable, just like we do at StudySmarter!
Highlight Your Organisational Skills:We love a candidate who can juggle multiple tasks! Use examples from your past experiences to show how you’ve effectively managed workloads and prioritised tasks to meet deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Planner role. We can’t wait to hear from you!
How to prepare for a job interview at Jet Aire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like coordinating work streams and managing customer interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Planner, clear communication is crucial. Prepare examples of how you've effectively communicated with stakeholders in past roles. Think about times when you had to manage competing demands or resolve issues, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is essential for this role. Bring along examples of how you've managed workloads or prioritised tasks in previous jobs. You could even create a simple plan or schedule to illustrate your approach to organisation and time management.
✨Embrace a Positive Attitude
A can-do attitude goes a long way in any role, especially in planning. Be prepared to discuss how you've tackled challenges with a solutions-focused mindset. Highlight your adaptability and willingness to embrace change, as these traits are highly valued in the planning function.
