At a Glance
- Tasks: Coordinate and manage work streams for efficient operational delivery and exceptional customer service.
- Company: Join Jet Aire, a leader in innovative water and wastewater solutions.
- Benefits: Enjoy competitive salary, enhanced leave, pension, and mental health support.
- Other info: Dynamic role with opportunities for training and career progression.
- Why this job: Be part of impactful projects that promote environmental sustainability and public health.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders — ensuring every interaction reflects dependability, professionalism and reliability. You’ll bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry-leading results and consistently outstanding customer experiences.
About the role:
- Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output.
- Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.
- Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.
- Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.
- Respond promptly to daily queries, maintaining organised inboxes and clear communication.
- Maintain accurate records by logging all customer interactions accurately.
- Processing out-of-hours customers payments through the online portal.
Qualifications More about you:
- Track record of delivering excellent customer service.
- Proven experience in a fast-paced planning environment desirable.
- Background in operations, utilities or logistics is an advantage.
- Clear, professional verbal and written communication.
- Highly organised with strong attention to detail and administrative skills.
- Energetic, solutions-focused attitude with a drive for continuous improvement.
- Adaptable and responsive, able to handle competing demands.
- Transparent and proactive in progress updates.
- Engages effectively with different stakeholders and tailors communication style accordingly.
- Handles confidential information with utmost professionalism.
Additional Information What's in it for you?:
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.
About us: At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you'll have the chance to be part of ground-breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Planner employer: Jet Aire
Jet Aire is an exceptional employer located in Hebburn, Newcastle, offering a dynamic work environment where employees are empowered to drive efficiency and deliver outstanding service. With a strong focus on employee growth, the company provides comprehensive training and career progression opportunities, alongside competitive benefits such as enhanced family leave, a robust pension scheme, and access to health support. Join us to be part of innovative projects that contribute to environmental sustainability while enjoying a culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Planner role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show how your skills align with their mission, especially in delivering exceptional service and maintaining clear communication.
✨Tip Number 3
Practice your responses to common interview questions. We suggest focusing on your experience in planning and customer service, as well as how you handle competing demands. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Planner
Some tips for your application 🫡
Show Your Planning Skills:When writing your application, make sure to highlight any experience you have in planning and coordinating work. We want to see how you've effectively managed resources and schedules in the past, so don’t hold back on those examples!
Communicate Clearly:Since clear communication is key in this role, ensure your written application reflects that. Use straightforward language and keep your points concise. We appreciate a well-structured application that’s easy to read!
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific skills and experiences that align with what we’re looking for, like customer service or operational efficiency. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Jet Aire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key tasks like coordinating work streams and managing customer interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about times when you had to tailor your communication style to different audiences, as this will highlight your adaptability and professionalism.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for a Planner. Bring along examples of how you've managed competing demands or prioritised tasks in previous roles. You could even mention specific tools or methods you use to stay organised, which will show that you have a proactive approach to workload management.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or future projects. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals.
