At a Glance
- Tasks: Coordinate and manage work streams for smooth operational delivery and exceptional customer service.
- Company: Join Jet Aire, a leader in innovative drainage solutions.
- Benefits: Enjoy competitive salary, enhanced leave, pension, and mental health support.
- Other info: Dynamic role with opportunities for training and career progression.
- Why this job: Be part of impactful projects that promote environmental sustainability and public health.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders — ensuring every interaction reflects dependability, professionalism and reliability.
You’ll bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry-leading results and consistently outstanding customer experiences.
About the role:
- Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output.
- Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.
- Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.
- Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.
- Respond promptly to daily queries, maintaining organised inboxes and clear communication.
- Maintain accurate records by logging all customer interactions accurately.
- Processing out-of-hours customers payments through the online portal.
Qualifications
- Track record of delivering excellent customer service.
- Proven experience in a fast-paced planning environment desirable.
- Background in operations, utilities or logistics is an advantage.
- Clear, professional verbal and written communication.
- Highly organised with strong attention to detail and administrative skills.
- Energetic, solutions-focused attitude with a drive for continuous improvement.
- Adaptable and responsive, able to handle competing demands.
- Transparent and proactive in progress updates.
- Engages effectively with different stakeholders and tailors communication style accordingly.
- Handles confidential information with utmost professionalism.
Additional Information
What's in it for you?:
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.
About us: At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you'll have the chance to be part of ground-breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Planner in Newcastle upon Tyne employer: Jet Aire
Jet Aire is an exceptional employer located in Hebburn, Newcastle, offering a dynamic work environment where employees can thrive. With a strong focus on professional development, competitive benefits including enhanced family leave and a comprehensive health plan, and a commitment to diversity and inclusion, Jet Aire empowers its team members to contribute to innovative projects that positively impact environmental sustainability and public health. Join us to be part of a supportive culture that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly cares about the position.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being clear and confident is key. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Planner in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in planning and customer service. We want to see how your skills align with the role of a Planner, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Show Your Enthusiasm:Let your passion for the role shine through! We love candidates who are energetic and solutions-focused, so don’t hesitate to express why you’re excited about the opportunity to join our team at Jet Aire.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jet Aire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key tasks like coordinating work streams and managing customer interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about times when you had to tailor your communication style to different audiences, as this will highlight your adaptability and professionalism.
✨Demonstrate Your Organisational Skills
Bring along examples of how you've successfully managed competing demands in previous roles. Discuss specific tools or methods you use to stay organised and ensure smooth operational delivery. This will reassure the interviewers that you can handle the fast-paced environment they operate in.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the Planner role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
