At a Glance
- Tasks: Coordinate and manage planned and reactive work to ensure smooth operations.
- Company: Join Jet Aire, a leader in innovative water and wastewater solutions.
- Benefits: Competitive salary, enhanced leave, pension, and career progression opportunities.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of impactful projects that enhance environmental sustainability and public health.
- Qualifications: Experience in planning, excellent communication skills, and a customer-focused attitude.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders — ensuring every interaction reflects dependability, professionalism and reliability.
You will bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry-leading results and consistently outstanding customer experiences.
More about the role:
- Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output.
- Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.
- Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.
- Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.
- Use internal and external IT systems to assess, schedule, and manage work effectively.
- Respond promptly to daily queries, maintaining organised inboxes and clear communication.
- Maintain accurate records by logging all customer interactions accurately.
- Process out-of-hours customers payments through the online portal.
- Champion a culture of excellence by delivering the very highest standards of customer excellence with a positive can-do attitude.
- Foster a positive, respectful, and engaging working environment for your team.
Qualifications
About you:
- Promote and uphold the highest standards of health and safety across all activities.
- Foster a workplace culture built on fairness, dignity, and respect.
- Track record of delivering excellent customer service.
- Proven experience in a fast-paced planning environment desirable.
- Background in operations, utilities or logistics is an advantage.
- Clear, professional verbal and written communication.
- Courteous and approachable with an excellent phone manner.
- Highly organised with strong attention to detail and administrative skills.
- Energetic, solutions-focused attitude with a drive for continuous improvement.
- Receptive of feedback, listening and taking actions.
- Adaptable and responsive, able to handle competing demands.
- Transparent and proactive in progress updates.
- Engages effectively with different stakeholders and tailors communication style accordingly.
- Embraces new ideas and change.
Additional Information
What’s in it for you?:
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.
About us: At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you will have the chance to be part of ground-breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Planner in Hebburn employer: Jet Aire
Jet Aire is an exceptional employer located in Hebburn, Newcastle, offering a dynamic work environment that prioritises employee growth and well-being. With competitive salaries, comprehensive benefits including enhanced family leave, a robust pension scheme, and opportunities for training and career progression, we foster a culture of excellence and inclusivity. Join us to be part of innovative projects that not only challenge your skills but also contribute to environmental sustainability and public health.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Hebburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression. We all know how important it is to communicate effectively in a planning role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Planner in Hebburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in planning and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language that reflects your professionalism and attention to detail, just like you would in the role itself. We appreciate a well-structured application!
Show Your Enthusiasm:Let your passion for the role shine through! We love candidates who are energetic and solutions-focused, so make sure to express why you’re excited about the opportunity to join our team and contribute to our success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jet Aire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like coordinating work streams and managing customer interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you had to manage expectations or resolve issues, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for a Planner. Bring along examples of how you've managed competing demands or prioritised tasks in previous roles. You could even create a simple plan or schedule to showcase your approach to workload management, which can impress your interviewers.
✨Embrace a Positive Attitude
A positive, solutions-focused attitude is essential for this role. During the interview, convey your enthusiasm for the position and your willingness to tackle challenges head-on. Share instances where you've turned a difficult situation into a success, highlighting your adaptability and commitment to continuous improvement.
