Business Support Manager
Permanent, full-time
Competitive salary plus benefits
You will support all elements of operational business functions; planning, administration and commercial, including providing absence cover. The role expands to highlighting improvements in the operational processes and cross‑functionality, training of new entrants and leading change projects will also be involved.
More about the role
- Lead a team of 3 Business Support Administrators across two depots; supporting the team with their duties and ensuring the highest quality of service to our customers.
- Check and vet all paperwork/information from Sales Managers, ensuring this has been correctly completed and folders are always up to date before handing over to Operations.
- Oversee all scheduling of works, working closely with the Operations Department to ensure efficiencies are achieved and service delivery is at optimum level.
- Support Operations by ensuring the correct personnel and equipment is booked for the following days’ workload to avoid customer turn‑backs or wasted time.
- Manage in line with the ‘Order/Enquiry to Cash’ process.
- Raise new jobs on our Job Management System, ensuring incomplete jobs are reprogrammed and costed for work in progress purposes at the end of each month.
- Raise quotes for inbound sales jobs, CCTV survey estimates from plans and tenders in conjunction with the Sales Director.
- Take ownership of unknown / new customer enquiries as assigned by the Sales team.
- Manage a portfolio of customers from a defined list assigned by the Sales team.
- Deal with customer enquiries / query resolving.
- Oversee and support the Sales Ledger Administrator in the preparation and processing of invoices in a timely manner, ensuring all related information is correct and accurate.
- Ensure continuous improvement, understanding root causes of any errors and working with Operations to implement learnings to reduce recurrence.
- Run daily Private Pod meetings – providing accurate information and tracking revenue.
- Raise and dispatch Private Jobs – taking initial enquiry, quoting works, planning in works and ensuring successful delivery.
- Manage key customer and client relationships and accounts for day‑to‑day delivery of works, building relationships to drive additional work with existing customers.
About you
- Excellent verbal and written communication skills and able to converse with multi‑level stakeholders.
- Excellent personal planning and organisational skills.
- Polite and approachable always.
- Excellent telephone and negotiation skills.
- Adapt communication style to suit customers / colleagues, responding to feedback or queries.
- Detail conscious with a high regard for accuracy and very well organised.
- Proactive with a ‘can do/will do’ attitude.
- Analyse own performance and take steps to improve it.
- Remain focused when faced with competing demands.
- Keep people informed of progress on key tasks.
- Develop new ideas and change initiatives.
- Accept new ideas and change initiatives.
- Always conduct themselves in a courteous and professional manner.
- Always maintain the strictest levels of confidentiality.
What\'s in it for you
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support)
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.
About us
The Vision of Jet Aire Services Group is to be the drainage contractor of choice. Our mission statement is to build a financially strong and stable business, whilst delivering unrivalled quality service.
At Adler and Allan Group, we\'re not just a company – we\'re environmental champions committed to protecting our planet while helping businesses thrive. We\'re a diverse, dynamic team dedicated to providing top‑tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin.
