Lodge Supervisor in Oxford

Jesus College is seeking a professional, calm and highly organised Lodge Supervisor to join our Lodge team. This is a pivotal front-of-house role at the heart of College life, combining leadership, customer service, security, welfare support and operational oversight. As Lodge Supervisor, you will help ensure the College remains a safe, secure and welcoming environment for students, Fellows, staff, conference delegates and visitors. You will deputise for the Lodge Manager when required, provide day-to-day supervision of Lodge operations, and contribute to the smooth and professional running of the College.

Main purposes of job is to:

• Provide a front-of-house administration, safety and security service for Jesus College.
• Act as department liaison in the absence of the Lodge Manager, ensuring shift cover, attending meetings and day-to-day supervision of the lodge operation.
• To be ‘on call’ on occasions throughout the academic year, at times to be mutually agreed with the Lodge Manager.
• To support the Lodge Manager to ensure a continuously safe and secure environment - highlighting any potential risk and impact on the College to the Lodge Manager.
• In the absence of the Lodge Manager, to ensure a continuous, safe, and secure environment, highlighting any potential risk or impact on the college or Lodge Manager.
• Pursue the delivery of service excellence with passion.
• Be positive and resilient to challenging situations.

Key Responsibilities: Please refer to the Job Description. Working hours are 07.00 am to 19.00 pm with a 30 minute unpaid break.

Essential Criteria:

• Ability to make quick, confident decisions under pressure.
• Ability to maintain composure when dealing with difficult situations or guests, keeping interactions calm and professional and when dealing with emergencies.
• Experience of minute taking.
• Excellent oral and written communication skills including report writing and presentation.
• Competent user of IT and digital platforms.
• Passionate about creating a high standard of service and ensuring a memorable guest experience.

These qualities are critical to thriving in the fast-paced, dynamic environment of a lodge. A Lodge Supervisor needs to balance leadership with compassion, attention to detail with flexibility, and customer service with operational efficiency.

Benefits:

• Meals - A free meal is available when on duty and the kitchen is open.
• Holiday - A generous annual leave entitlement of 38 days per year (pro rata for part time posts), which includes all Bank and Public holidays.
• Pension - On joining the College you will be automatically enrolled into the University pension Scheme, (“OSPS”).
• Employee Assistance Programme - 24/7 access for you and your spouse/partner to a broad spectrum of services, including Health Management, Online and Face-to-Face Counselling, and Debt Management.
• Bus Ticket Loan - You may, on the completion of your probation period, be entitled to receive an interest-free loan to enable you to purchase an annual season ticket for travel by bus, with a discount of 5% on the overall cost.
• Personal Development - Staff are encouraged to develop both professionally and personally and the College supports employees to develop their skills and improve their performance throughout their time with the College.
• Family-friendly policies - The College has a range of family-friendly policies in place, including parental and family leave, and flexible working.
• Childcare Services - Open to University and College Staff and Students, the University owns a number of nurseries and has places at a number of Community nurseries which employees can apply for.
• Oxford University Discounts - College staff will receive a University card which provides discounts such as free entry to Oxford Colleges and libraries, 10% discount in some University shops, free access to the University Botanical Gardens and Harcourt Arboretum, discounted computer software from the University Computing Service, and access to Sports Facilities and Punt Hire.
• Library - College staff have access to the Meyricke Library, open 24 hours a day.
• Eye Test/Glasses Reimbursement - a free eye test and a glasses contribution are offered for staff that are regularly display screen equipment (DSE) users and who have been advised they need glasses for DSE use.
• Flu Vaccinations - a yearly flu vaccination scheme where staff not otherwise eligible to receive a free vaccination can obtain one at the cost of the College.
• Staff Entertainment - The College arranges social events including coffee mornings, staff summer and Christmas party as well as a children’s Christmas party.
• Electric Vehicle Salary Sacrifice Scheme (subject to earnings criteria) - via Tusker.
• Cycle to Work Salary Sacrifice Scheme – by Green Commute initiative.
• Secure Bike Parking - bikes can be locked away securely on site.
• On site Gym - Induction required prior to use.
• Multifaith Room – available for staff and students.
• Discounted Guest Rooms - Staff may book a guest room at Jesus College at a discounted rate, subject to availability and terms and conditions.