At a Glance
- Tasks: Be the friendly face of Jesus College, welcoming visitors and providing top-notch support.
- Company: Join a historic college with a vibrant community and beautiful surroundings.
- Benefits: Enjoy free meals, generous leave, and access to discounts and development opportunities.
- Other info: Flexible working, family-friendly policies, and a supportive environment for personal growth.
- Why this job: Make a real impact by helping students and guests while gaining valuable experience.
- Qualifications: Friendly personality, customer service experience, and good communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
The Lodge Reception is the hub of Jesus College activities, it is the face of the College to the outside world. Our team of Lodge receptionists is responsible for staffing the College’s main reception desk and providing advice, assistance and support to students, staff and visitors to the College. The Lodge welcomes visitors to the College professionally, ensuring they are dealt with appropriately on arrival. They are responsible for checking in/out students and guests and for administrative tasks such as booking the teaching and meeting spaces in the College. They handle compliments and complaints effectively, involving the relevant teams as appropriate. They deal with queries from the public and guests and our own members acting as a valuable source of information on many topics.
Key Responsibilities
Please refer to attached Job Description.
Skills, Knowledge and Expertise
Essential Criteria - This will need to be evidenced in your application:
- Good standard of education
- Friendly, welcoming and outgoing personality
- Experience of working in a busy customer facing role, providing a high level of customer service
- Excellent interpersonal and communication skills (oral and written), with a particular emphasis on a high standard of spoken English
- Experience of administration within a busy environment
- Ability to work both flexibly and independently as part of a bigger team
- Good organisational skills, and ability to prioritise and manage multiple tasks
- Well presented with a smart appearance
- Good computer skills and a willingness and ability to learn new computer systems
Benefits
As well as becoming a valued member of our friendly community, and working in beautiful historic surroundings, we also offer the following benefits:
- Meals: A free meal is available when on duty and the kitchen is open.
- Holiday: A generous annual leave entitlement of 38 days per year (pro rata for part time posts), which includes all Bank and Public holidays.
- Pension: On joining the College you will be automatically enrolled into either the Oxford Staff Pension Scheme (“OSPS”) or University Superannuation Scheme, (“USS”) as applicable.
- Employee Assistance Programme: 24/7 access for you and your spouse/partner to a broad spectrum of services, including Health Management, Online and Face-to-Face Counselling, and Debt Management.
- Bus Ticket Loan: You may, on the completion of your probation period, be entitled to receive an interest-free loan to enable you to purchase an annual season ticket for travel by bus, with a discount of 5% on the overall cost.
- Personal Development: Staff are encouraged to develop both professionally and personally and the College supports employees to develop their skills and improve their performance throughout their time with the College.
- Family-friendly policies: The College has a range of family-friendly policies in place, including parental and family leave, and flexible working.
- Childcare Services: Open to University and College Staff and Students, the University owns a number of nurseries and has places at a number of Community nurseries which employees can apply for.
- Oxford University Discounts: College staff will receive a University card which provides discounts such as free entry to Oxford Colleges and libraries, 10% discount in some University shops, free access to the University Botanical Gardens and Harcourt Arboretum, discounted computer software from the University Computing Service, and access to Sports Facilities and Punt Hire.
- Library: College staff have access to the Meyricke Library, open 24 hours a day.
- Eye Test/Glasses Reimbursement: A free eye test and a glasses contribution are offered for staff that are regularly display screen equipment (DSE) users and who have been advised they need glasses for DSE use.
- Flu Vaccinations: A yearly flu vaccination scheme where staff not otherwise eligible to receive a free vaccination can obtain one at the cost of the College.
- Staff Entertainment: The College arranges social events including coffee mornings, staff summer and Christmas party as well as a children’s Christmas party.
- Electric Vehicle Salary Sacrifice Scheme: Subject to earnings criteria via Tusker.
- Cycle to Work Salary Sacrifice Scheme: Recently launched provided by Green Commute initiative.
- Secure Bike Parking: Bikes can be locked away securely on site.
- On site Gym:
- Multifaith Room: Available for staff and students.
- Discounted Guest Rooms: Staff may book a guest room at Jesus College at a discounted rate, subject to availability and terms and conditions.
Lodge Receptionist - Days in Oxford employer: Jesus College Oxford
As a Buildings Project Manager at our College, you will join a supportive and collaborative work environment that values your contributions to maintaining our historic buildings. With generous benefits including 38 days of annual leave, professional development opportunities, and access to beautiful surroundings, we prioritise employee well-being and growth. Our commitment to sustainability and community engagement makes this role not just a job, but a meaningful career path in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Receptionist - Days in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jesus College Oxford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jesus College Oxford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lodge Receptionist - Days in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jesus College Oxford:Your cover letter is your chance to shine! Tell us why you want to work at Jesus College Oxford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jesus College Oxford!
How to prepare for a job interview at Jesus College Oxford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
