Food & Bar Services Supervisor in Oxford

The successful applicant will be expected to use their experience, knowledge and skills to organise, deliver and serve - with a hands-on approach - Food, Drinks, Wine, Bar and Cellar services across all College premises as and when necessary. Taking responsibility for the provision of high-level quality food and beverages service to members of the College, their guests and to conference delegates. They will also support and provide cover for the Bar Supervisor.

Key Responsibilities

• Provide support and assistance in the supervision of the Food Services Team across College to ensure the maintenance of high professional and personal standards whilst on duty.
• Take responsibility for shifts and lead the Food Services team, giving clear instructions when you are the most senior or nominated supervisor on duty, ensuring that meal periods and events run smoothly.
• Supervise and lead private dinners and functions with a hands-on approach.
• Assist in maintaining and improving the standard of food and beverage services.
• Set up and serve drinks for receptions and conference events, ensuring the timely delivery of drinks to the specified College venue.
• Maintain positive relationships with all our users and actively seek feedback.
• Share any ideas, comments, suggestions with the Deputy or Head of Food and Beverage Service.
• Direct any concerns raised to the Deputy or Head for them to deal with.
• Take a collaborative approach, working with all colleagues to facilitate good and constructive communication across the Kitchen and Food Services Teams.

College Bar:

• Working closely with the Bar Supervisor, take responsibility for the day-to-day running of, and the delivery of, SCR and College wines from the Wine and Port Cellars for use at dinners and receptions.
• Receive and store wine and other deliveries to the Cellar as required, and sort and remove from the Cellar wines and other beverages for use by the Front of House team.
• Liaise with the Catering Administrator to ensure all stock items are allocated bin numbers and thus can easily be located in the Wine and Port Cellars.
• Report to FOH on the usage of wines at College dinners and events.
• Any other appropriate tasks as requested by the Head of Food and Beverage Services or a Senior College Officer.

Administration:

• Provide support to the Head of Food and Beverage Services and the Assistant Head of Food and Beverage Services in planning well in advance for forthcoming large and important events held by the College.
• Ensure that appropriate menu and diet information is made available and visible for diners and staff.
• Prepare service plans for regular formal dinners in term including SCR Guest Nights and diet plans where possible to assist with the smooth running of food service.
• Brief staff ahead of dinner service to ensure they understand how they are expected to support during service.
• Prepare menu allergen cards for the Servery and the attendees’ lists for the Hall in the absence of the Catering Administrator.
• Maintain and update appropriate records of Fellows dining and wine consumed when required.
• Use the College computing systems, the Kinetic database, to provide and acquire information regarding College events and the meal booking system for SCR and Hall, the EPOS system for Hall pricing and charging.
• Assist the Catering Management Team to maintain appropriate Health and Safety and Food Hygiene standards across the Catering Function within College.

Person specification

Essential criteria:

• Supervisory experience.
• Knowledge of current licensing laws.
• Experience of managing food and bar service, ideally from within a high-quality driven environment.
• Good knowledge and understanding of the way in which food and drinks service works and the interrelationship between food service and the kitchen.
• Excellent customer service skills.
• Desire to encourage standards of excellence throughout the department.
• Excellent communication skills, equally able to communicate to a range of audiences.
• Knowledge of stock management and bar pricing.
• Computer literate with a good knowledge of MS Office.
• Knowledge of Food Hygiene controls.
• Understanding of Allergen/Food Intolerances.

Desirable criteria:

• Personal Licence Holder or qualified APHL Personal Licence Holder Level 2 or equivalent.
• Qualification in Food Safety for Catering – Level 2.
• Allergen Awareness Certificate.
• Knowledge of Wines and Spirits.

Please note that the appointment of the successful candidate will be subject to standard pre-employment screening, as applicable to the post. This will include right-to-work and the receipt of satisfactory references.

Benefits

• A free meal is available when on duty and the kitchen is open.
• A generous annual leave entitlement of 38 days per year (pro rata for part time posts), which includes all Bank and Public holidays.
• On joining the College you will be automatically enrolled into either the Oxford Staff Pension Scheme (“OSPS”) or University Superannuation Scheme, (“USS”) as applicable.
• 24/7 access for you and your spouse/partner to a broad spectrum of services, including Health Management, Online and Face-to-Face Counselling, and Debt Management.
• You may, on the completion of your probation period, be entitled to receive an interest-free loan to enable you to purchase an annual season ticket for travel by bus, with a discount of 5% on the overall cost.
• Staff are encouraged to develop both professionally and personally and the College supports employees to develop their skills and improve their performance throughout their time with the College.
• The College has a range of family-friendly policies in place, including parental and family leave, and flexible working.
• Open to University and College Staff and Students, the University owns a number of nurseries and has places at a number of Community nurseries which employees can apply for.
• College staff will receive a University card which provides discounts such as free entry to Oxford Colleges and libraries, 10% discount in some University shops, free access to the University Botanical Gardens and Harcourt Arboretum, and discounted computer software from the University Computing Service.
• Staff may use the College’s sports facilities and sign up for punt hire during the summer period for a small fee.
• College staff have access to the Meyricke Library, open 24 hours a day.
• A free eye test and a glasses contribution are offered for staff that are regularly display screen equipment (DSE) users and who have been advised they need glasses for DSE use.
• A yearly flu vaccination scheme where staff not otherwise eligible to receive a free vaccination can obtain one at the cost of the College.
• The College arranges social events including coffee mornings, quiz nights, staff summer and Christmas party as well as a children’s Christmas party.
• Electric Vehicle Salary Sacrifice Scheme (subject to earnings criteria) via Tusker.
• Cycle to Work Salary Sacrifice Scheme – also recently launched provided by Green Commute initiative.
• Bikes can be locked away securely on site.
• Multifaith Room – available for staff and students.
• Staff may book a guest room at Jesus College at a discounted rate, subject to availability and terms and conditions.