At a Glance
- Tasks: Manage hotel reception, ensure smooth check-ins and check-outs, and provide exceptional customer service.
- Company: Join the historic Jesus College team at West Court Hotel & Conferencing.
- Benefits: Competitive salary, hands-on experience, and a chance to work in a vibrant environment.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Be the face of hospitality and ensure guests have a memorable stay.
- Qualifications: Experience in hospitality, excellent customer service skills, and fire safety knowledge.
The predicted salary is between 34752 - 35574 £ per year.
Jesus College are seeking applications from suitably experienced candidates for the position of West Court Night Manager. This is a hands‑on position responsible for managing the hotel reception desk at West Court during the hours of 21:00 to 07:00, welcoming guests to the College and ensuring a smooth check‑in or check‑out for guests who are departing early.
The West Court Night Manager will provide professional reception, administration and exceptional customer service and safety support. Duties include the planning and preparation of meeting and event space for the following day’s business, involving room set‑up and/or service, compliance checks, fault reporting and minor maintenance and housekeeping duties.
The successful candidate will act as the College’s Fire Warden for West Court providing in‑person support for all duties associated with the safety and security of guests during the night‑time hours. It is expected that candidates will have excellent customer service skills and considerable experience in a similar accommodation/hospitality or reservations environment as well as a high level of computer literacy. They should also have knowledge of effective health and safety management strategies and best practice incident reporting, alongside experience of fire safety management.
Further particulars are available to download.
Location Salary £34,752 – £35,574 per annum Vacancy type Full Time
How to apply Please download and complete a College application and equal opportunities monitoring form, and send along with a covering letter setting out your suitability for the role, by the closing date.
Night Manager - West Court Hotel & Conferencing in Cambridge employer: Jesus College Cambridge
At Jesus College, we pride ourselves on fostering a supportive and inclusive work environment that values exceptional customer service and employee growth. As a Night Manager at West Court, you will enjoy competitive salary packages, opportunities for professional development, and the unique experience of working in a historic setting that prioritises guest safety and satisfaction. Join our dedicated team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - West Court Hotel & Conferencing in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels or similar venues. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your customer service prowess. Share specific examples of how you've handled tricky situations in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just sit back. Follow up with a call or email to express your enthusiasm. It shows initiative and can help keep your application top of mind.
✨Tip Number 4
Prepare for the unexpected! As a Night Manager, you’ll need to think on your feet. Practice answering common interview questions while also being ready for curveballs. This will help you feel more confident when it’s showtime!
We think you need these skills to ace Night Manager - West Court Hotel & Conferencing in Cambridge
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience in hospitality or accommodation. We want to see how your skills align with the Night Manager role, so don’t hold back on those relevant examples!
Tailor Your Cover Letter:Your cover letter is your chance to shine! Make it specific to the West Court Night Manager position by mentioning how your customer service skills and safety knowledge make you the perfect fit. We love seeing a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for someone who can manage the reception desk efficiently!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus for us!
How to prepare for a job interview at Jesus College Cambridge
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Night Manager position. Familiarise yourself with the hotel’s operations, especially around guest check-in/check-out processes and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on exceptional customer service, prepare examples from your past experiences where you went above and beyond for guests. Think about specific situations where you resolved issues or enhanced a guest's experience, as this will demonstrate your capability to handle similar scenarios at West Court.
✨Highlight Your Safety Knowledge
Given the importance of safety management in this role, brush up on fire safety protocols and health and safety best practices. Be ready to discuss how you've implemented these strategies in previous positions, as well as your understanding of incident reporting procedures. This will show that you take safety seriously and are prepared for the responsibilities of a Fire Warden.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the hotel’s culture, team dynamics, or future plans. This not only shows your enthusiasm for the role but also helps you gauge if the workplace is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a more personal level.
