Senior Clienteling Manager

Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore. Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.

Purpose of Position

The Senior Clienteling Manager is responsible for developing and executing JMC's clienteling strategy globally. Reporting directly to the CMO, this is a senior marketing role focused on the retention, development and deepening of relationships with JMC's existing client base — with a primary focus on top-tier clients — as well as the acquisition of new UHNW clients.

Responsibilities

• Develop and own JMC's global clienteling programme.
• Build and maintain the always-on clienteling framework covering personal milestones, gifting milestones, cultural moments, seasonal animations and product-led outreach.
• Use data and client insight to identify segmented outreach opportunities across the client base, fuelling targeted campaign planning.
• Partner with CRM on client intelligence to inform and continuously improve programme design.
• Work closely with Client Advisors globally to capture client insight and translate it into bespoke, personalized moments — proposing opportunities that may not yet be on a client's radar.
• Define and lead the engagement strategy around intimate ‘Tier 3’ events, including outreach before and after.
• Provide strategic input on partnership ‘Tier 2’ event planning where client engagement is a factor.
• Own and develop JMC's access and 1-1 entertainment partnerships — hotels, cultural institutions, sporting events and private access (memberships).
• Develop acquisition strategy for new UHNW clients.
• Build pipeline through referrals, community and curated access opportunities.
• Use client data and segmentation to identify and target prospects.
• Work with Store Directors globally and organize communications with CAs.
• Collaborate with Marketing teams for segmentation and to ensure client experience is consistent across all touchpoints.
• Sign off on client‑facing moments proposed by Client Advisors, ensuring brand and programme alignment.

Qualifications and Experience

• Significant experience in clienteling or private client development within luxury fine jewellery or a comparable luxury environment.
• Deep understanding of UHNW client dynamics.
• Proven ability to build and execute strategy.
• Fluent across both retail and marketing environments.
• Data‑informed approach to client outreach; familiarity with CRM platforms.