At a Glance
- Tasks: Lead global clienteling strategy and build lasting relationships with high-value clients.
- Company: Renowned diamond jeweller known for timeless, heirloom-quality designs.
- Benefits: Competitive salary, luxury perks, and opportunities for personal growth.
- Other info: Dynamic role with a focus on creativity and client engagement.
- Why this job: Join a prestigious brand and make a real impact on client experiences.
- Qualifications: Experience in luxury client development and strategic execution.
The predicted salary is between 60000 - 80000 £ per year.
Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore. Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.
Purpose of Position
The Senior Clienteling Manager is responsible for developing and executing JMC's clienteling strategy globally. Reporting directly to the CMO, this is a senior marketing role focused on the retention, development and deepening of relationships with JMC's existing client base — with a primary focus on top-tier clients — as well as the acquisition of new UHNW clients.
Responsibilities
- Develop and own JMC's global clienteling programme.
- Build and maintain the always-on clienteling framework covering personal milestones, gifting milestones, cultural moments, seasonal animations and product-led outreach.
- Use data and client insight to identify segmented outreach opportunities across the client base, fuelling targeted campaign planning.
- Partner with CRM on client intelligence to inform and continuously improve programme design.
- Tier 3 Events & Insight-Led Client Moments
- Work closely with Client Advisors globally to capture client insight and translate it into bespoke, personalized moments — proposing opportunities that may not yet be on a client's radar.
- Brief, fund and where relevant personally facilitate those moments.
- Define and lead the engagement strategy around intimate ‘Tier 3’ events, including outreach before and after.
- Provide strategic input on partnership ‘Tier 2’ event planning where client engagement is a factor.
- Entertainment & Partnerships
- Own and develop JMC's access and 1-1 entertainment partnerships — hotels, cultural institutions, sporting events and private access (memberships).
- New Client Acquisition
- Develop acquisition strategy for new UHNW clients.
- Build pipeline through referrals, community and curated access opportunities.
- Use client data and segmentation to identify and target prospects.
- Work with Store Directors globally and organize communications with CAs.
- Collaborate with Marketing teams for segmentation and to ensure client experience is consistent across all touchpoints.
- Brief on any event needs.
- Sign off on client‑facing moments proposed by Client Advisors, ensuring brand and programme alignment.
Qualifications and Experience
Significant experience in clienteling or private client development within luxury fine jewellery or a comparable luxury environment. Deep understanding of UHNW client dynamics. Proven ability to build and execute strategy. Fluent across both retail and marketing environments. Data‑informed approach to client outreach; familiarity with CRM platforms.
Senior Clienteling Manager in London employer: Jessica McCormack
At Jessica McCormack, we pride ourselves on being an exceptional employer that values creativity, craftsmanship, and personal growth. Our collaborative work culture fosters innovation and allows employees to thrive in a luxury environment, with ample opportunities for professional development and engagement with our esteemed clientele. Located in the heart of the jewellery industry, we offer unique access to high-profile events and partnerships, making every day an inspiring experience for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clienteling Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jessica McCormack, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jessica McCormack!
We think you need these skills to ace Senior Clienteling Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jessica McCormack, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jessica McCormack and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jessica McCormack that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jessica McCormack
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
