At a Glance
- Tasks: Drive sales, enhance client experiences, and build lasting relationships in luxury retail.
- Company: Renowned diamond jeweller Jessica McCormack, blending modernity with timeless elegance.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team culture with excellent career advancement opportunities.
- Why this job: Join a prestigious brand and make a real impact in the world of high jewellery.
- Qualifications: Experience in luxury retail and a passion for fine jewellery is essential.
The predicted salary is between 40000 - 50000 € per year.
Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore. Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern‑day design influences, eschewing trends for a unique, heirloom‑inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.
PURPOSE OF POSITION
We are continuously looking to connect with exceptional retail talent of all levels who have a genuine appreciation for high jewellery and are inspired by Jessica McCormack to explore opportunities across our London locations. The Client Advisor is responsible for their own driving sales to meet expected targets, enhancing the client experience, strengthening client relationships, and maintaining luxury retail standards through operational excellence. The role will require development of a client book, building sales leads through proactive clienteling, and ensuring opportunities are captured and progressed with pace, precision and discretion.
Partnering closely with the Store Manager(s), the Client Advisor contributes to a consistent service culture across the team, providing expert guidance on complex client journeys, including bespoke commissions, high‑value acquisitions, repairs/aftercare and sensitive client requests.
RESPONSIBILITIES
- Client Leadership & Relationship Stewardship
- Own and develop a portfolio of priority clients, ensuring consistent, high‑touch outreach and exceptional retention.
- Build long‑term relationships with prospective clients through strategic follow‑up, considered recommendations and a deep understanding of personal style.
- Sales Performance & Trading Cadence
- Drive and exceed sales targets through proactive pipeline development, appointment conversion and repeat‑purchase cultivation.
- Take a strategic approach to maximising both existing and new client opportunities, balancing immediate trading with longer‑term collecting journeys.
- Monitor client pipeline status (probable/possible), progressing opportunities with structured next steps and clear ownership.
- Support daily commercial rhythm by sharing updates on enquiries, appointments, client activity and sales.
- Bespoke, Workshop Partnership & Aftercare
- Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish.
- Liaise closely with Design, Workshop and Production to protect craftsmanship standards, accuracy and client confidence.
- Store Standards & House Excellence
- Maintain exceptional showroom readiness and presentation, implementing VM guidelines and ensuring jewellery is dressed and displayed to standard.
- Ensure the house is always ready to host clients: calm, welcoming, organised, and aligned to luxury hospitality expectations.
- Identify operational opportunities to improve efficiency, elevate service consistency and strengthen the retail culture.
- Business Development & Brand Outreach
- Nurture relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
- Develop relationships with potential partners and communities to generate future sales opportunities and culturally relevant exposure.
QUALIFICATIONS AND EXPERIENCE
- Significant experience in luxury retail sales, with minimum 3 years in fine jewellery sales (or closely aligned luxury category), ideally with high‑value client portfolios.
- Strong track record in building and converting pipeline opportunities through relationship‑led clienteling.
- Confidence managing bespoke commissions and collaborating across internal specialist teams.
- Jewellery education/training (e.g., GIA) is a plus; supervisory experience is an advantage.
IDEAL CANDIDATE
- Highly credible sales professional with exceptional conversion capability and client trust‑building skills.
- Entrepreneurial, ambitious and self‑motivated, with a strong sense of ownership and accountability.
- Excellent written and verbal communication; confident hosting, presenting and guiding high‑consideration decisions.
- Exceptional judgement and discretion, able to handle sensitive clients and high‑value situations appropriately.
- Commercially aware and detail‑focused; able to manage multiple priorities while maintaining impeccable standards.
- Collaborative, calm and solutions‑oriented; contributes positively to team culture and store performance.
Client Advisor, London (Multiple Locations) employer: Jessica McCormack
At Jessica McCormack, we pride ourselves on being an exceptional employer that values creativity, craftsmanship, and client relationships. Our London locations offer a vibrant work culture where employees are encouraged to develop their skills in luxury retail, with ample opportunities for personal and professional growth. Join us to be part of a team that not only celebrates the art of fine jewellery but also fosters a supportive environment for all our Client Advisors to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor, London (Multiple Locations)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jessica McCormack's unique style and heritage. This will not only help you stand out in interviews but also show your genuine passion for the jewellery and the brand.
✨Tip Number 2
Network like a pro! Attend industry events or local gatherings where you can meet people connected to luxury retail. Building relationships can lead to opportunities that aren’t even advertised yet!
✨Tip Number 3
Practice your sales pitch! Since the role is all about driving sales and building client relationships, be ready to demonstrate your approach to clienteling and how you would manage bespoke commissions during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen to contribute to the luxury experience we offer.
We think you need these skills to ace Client Advisor, London (Multiple Locations)
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for high jewellery shine through! Share why you admire Jessica McCormack's designs and how they resonate with you. This will help us see your genuine interest in the role.
Highlight Your Client Relationship Skills:Make sure to emphasise your experience in building and maintaining client relationships. We want to know how you've successfully engaged with clients in the past and how you plan to do the same with our clientele.
Be Specific About Your Achievements:Don't just list your responsibilities; showcase your successes! Use numbers and examples to illustrate how you've exceeded sales targets or enhanced client experiences. This helps us understand your impact in previous roles.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Jessica McCormack
✨Know Your Jewellery
Before the interview, brush up on your knowledge of fine jewellery, especially the unique aspects of Jessica McCormack's designs. Familiarise yourself with the brand's history, craftsmanship techniques, and current collections. This will not only impress the interviewers but also show your genuine passion for the role.
✨Showcase Your Clienteling Skills
Prepare to discuss your experience in building and maintaining client relationships. Think of specific examples where you've successfully developed a client book or exceeded sales targets through proactive outreach. Highlight your ability to understand personal styles and how you’ve tailored your approach to meet individual client needs.
✨Demonstrate Operational Excellence
Be ready to talk about how you maintain high standards in a luxury retail environment. Share examples of how you've ensured showroom readiness and implemented visual merchandising guidelines. Discuss any operational improvements you've made that enhanced the client experience or streamlined processes.
✨Emphasise Collaboration and Team Culture
Since the role involves working closely with store managers and other departments, prepare to discuss your collaborative experiences. Share how you've contributed to a positive team culture and supported colleagues in achieving shared goals. This will show that you're not just focused on individual success but also on the team's performance.
