At a Glance
- Tasks: Drive sales and enhance client experiences in luxury jewellery retail.
- Company: Renowned diamond jeweller Jessica McCormack, blending modernity with timeless elegance.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on excellence and client satisfaction.
- Why this job: Join a prestigious brand and build lasting relationships with clients in luxury retail.
- Qualifications: 3+ years in luxury retail, strong client relationship skills, and a passion for jewellery.
The predicted salary is between 30000 - 40000 £ per year.
Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore. Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.
Purpose of Position
We are continuously looking to connect with exceptional retail talent of all levels who have a genuine appreciation for high jewellery and are inspired by Jessica McCormack to explore opportunities across our London locations. The Client Advisor is responsible for their own driving sales to meet expected targets, enhancing the client experience, strengthening client relationships, and maintaining luxury retail standards through operational excellence. The role will require development of a client book, building sales leads through proactive clienteling, and ensuring opportunities are captured and progressed with pace, precision and discretion.
Partnering closely with the Store Manager(s), the Client Advisor contributes to a consistent service culture across the team, providing expert guidance on complex client journeys, including bespoke commissions, high-value acquisitions, repairs/aftercare and sensitive client requests.
Responsibilities
- Client Leadership & Relationship Stewardship
- Own and develop a portfolio of priority clients, ensuring consistent, high-touch outreach and exceptional retention.
- Build long-term relationships with prospective clients through strategic follow-up, considered recommendations and a deep understanding of personal style.
- Sales Performance & Trading Cadence
- Drive and exceed sales targets through proactive pipeline development, appointment conversion and repeat-purchase cultivation.
- Take a strategic approach to maximising both existing and new client opportunities, balancing immediate trading with longer-term collecting journeys.
- Monitor client pipeline status (probable/possible), progressing opportunities with structured next steps and clear ownership.
- Support daily commercial rhythm by sharing updates on enquiries, appointments, client activity and sales.
- Bespoke, Workshop Partnership & Aftercare
- Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish.
- Liaise closely with Design, Workshop and Production to protect craftsmanship standards, accuracy and client confidence.
- Store Standards & House Excellence
- Maintain exceptional showroom readiness and presentation, implementing VM guidelines and ensuring jewellery is dressed and displayed to standard.
- Ensure the house is always ready to host clients: calm, welcoming, organised, and aligned to luxury hospitality expectations.
- Identify operational opportunities to improve efficiency, elevate service consistency and strengthen the retail culture.
- Business Development & Brand Outreach
- Nurture relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
- Develop relationships with potential partners and communities to generate future sales opportunities and culturally relevant exposure.
Qualifications and Experience
- Significant experience in luxury retail sales, with minimum 3 years in fine jewellery sales (or closely aligned luxury category), ideally with high-value client portfolios.
- Strong track record in building and converting pipeline opportunities through relationship-led clienteling.
- Confidence managing bespoke commissions and collaborating across internal specialist teams.
- Jewellery education/training (e.g., GIA) is a plus; supervisory experience is an advantage.
Ideal Candidate
- Highly credible sales professional with exceptional conversion capability and client trust-building skills.
- Entrepreneurial, ambitious and self-motivated, with a strong sense of ownership and accountability.
- Excellent written and verbal communication; confident hosting, presenting and guiding high-consideration decisions.
- Exceptional judgement and discretion, able to handle sensitive clients and high-value situations appropriately.
- Commercially aware and detail-focused; able to manage multiple priorities while maintaining impeccable standards.
- Collaborative, calm and solutions-oriented; contributes positively to team culture and store performance.
Client Advisor, London (Multiple Locations) employer: Jessica McCormack Limited.
At Jessica McCormack, we pride ourselves on being an exceptional employer that values creativity, craftsmanship, and client relationships. Our London locations offer a vibrant work culture where employees are encouraged to develop their skills in luxury retail, with ample opportunities for personal and professional growth. Join us to be part of a team that not only celebrates the art of fine jewellery but also fosters a supportive environment for all our Client Advisors to thrive.
Contact Details:
Jessica McCormack Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor, London (Multiple Locations)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jessica McCormack Limited., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jessica McCormack Limited.!
We think you need these skills to ace Client Advisor, London (Multiple Locations)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jessica McCormack Limited., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jessica McCormack Limited. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jessica McCormack Limited. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jessica McCormack Limited.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
