Service Management Coordinator

Job Opportunity: Executive Director – Center for Patient Experience and Staff Engagement Location: Qatar Institution: Leading Government Hospital We are seeking a dynamic and visionary Executive Director to lead the Center for Patient Experience and Staff Engagement at a prominent government hospital in Qatar. This is a strategic leadership role focused on advancing person-centered care and driving service excellence across a complex, multicultural healthcare environment. Key Responsibilities: Lead enterprise-wide patient and staff engagement strategies. Use data, feedback, and KPIs to enhance care experience and outcomes. Drive a culture of empathy, respect, and innovation. Integrate patient experience into organizational goals and clinical quality. Qualifications: Master’s degree in Healthcare Administration, Business, or related field (PhD preferred). Minimum 15 years of healthcare experience, including 5+ in senior leadership. Experience with international patient experience frameworks (e.g., Planetree, IHI, Press Ganey). Strong understanding of digital tools, regulatory standards, and multicultural healthcare settings. Key Attributes for Success: Inspirational leader with high emotional intelligence. Proven track record in person-centered care, stakeholder engagement, and change management. Collaborative, values-driven, and committed to continuous improvement. To Apply: Submit your CV and cover letter to jmsmedical@jesseena.com Join us and shape the future of patient and staff engagement in Qatar’s healthcare system.