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- Tasks: Lead patient and staff engagement strategies in a dynamic healthcare environment.
- Company: Join a leading government hospital in Qatar focused on person-centred care.
- Benefits: Enjoy a strategic leadership role with opportunities for innovation and impact.
- Why this job: Shape the future of healthcare while driving empathy and respect in patient care.
- Qualifications: Master’s degree required; 15 years of healthcare experience, including senior leadership.
- Other info: Submit your CV and cover letter to apply and make a difference.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a dynamic and visionary Executive Director to lead the Center for Patient Experience and Staff Engagement at a prominent government hospital in Qatar. This is a strategic leadership role focused on advancing person-centered care and driving service excellence across a complex, multicultural healthcare environment.
Key Responsibilities:
- Lead enterprise-wide patient and staff engagement strategies.
- Use data, feedback, and KPIs to enhance care experience and outcomes.
- Drive a culture of empathy, respect, and innovation.
- Integrate patient experience into organizational goals and clinical quality.
Qualifications:
- Master’s degree in Healthcare Administration, Business, or related field (PhD preferred).
- Minimum 15 years of healthcare experience, including 5+ in senior leadership.
- Experience with international patient experience frameworks (e.g., Planetree, IHI, Press Ganey).
- Strong understanding of digital tools, regulatory standards, and multicultural healthcare settings.
Key Attributes for Success:
- Inspirational leader with high emotional intelligence.
- Proven track record in person-centered care, stakeholder engagement, and change management.
- Collaborative, values-driven, and committed to continuous improvement.
To Apply: Submit your CV and cover letter to jmsmedical@jesseena.com. Join us and shape the future of patient and staff engagement in Qatar’s healthcare system.
Director of Service Management employer: Jesseena Human Resources
Contact Detail:
Jesseena Human Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Management
✨Tip Number 1
Network with professionals in the healthcare sector, especially those who have experience in patient engagement and service management. Attend relevant conferences or webinars to connect with potential colleagues and learn about the latest trends in person-centred care.
✨Tip Number 2
Familiarise yourself with international patient experience frameworks like Planetree and IHI. Understanding these models will not only enhance your knowledge but also demonstrate your commitment to improving patient care during interviews.
✨Tip Number 3
Showcase your leadership skills by sharing specific examples of how you've driven change in previous roles. Highlight instances where you successfully engaged stakeholders and improved service delivery, as this aligns with the key responsibilities of the role.
✨Tip Number 4
Research the hospital's current initiatives and challenges related to patient experience and staff engagement. Tailoring your discussions around their specific needs will demonstrate your proactive approach and genuine interest in contributing to their mission.
We think you need these skills to ace Director of Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare leadership, particularly in patient experience and staff engagement. Use specific examples that demonstrate your achievements and align with the job requirements.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for person-centered care and your vision for enhancing patient and staff engagement. Address how your background and skills make you the ideal candidate for this role.
Highlight Relevant Qualifications: Clearly outline your educational qualifications, especially your Master’s degree or PhD, and any certifications related to patient experience frameworks. This will help establish your credibility in the field.
Showcase Leadership Skills: Emphasise your leadership style and experiences that demonstrate emotional intelligence, collaboration, and change management. Provide examples of how you've successfully led teams in multicultural environments.
How to prepare for a job interview at Jesseena Human Resources
✨Showcase Your Leadership Experience
As a candidate for the Executive Director role, it's crucial to highlight your extensive leadership experience in healthcare. Be prepared to discuss specific examples of how you've successfully led teams and driven change in previous roles.
✨Demonstrate Cultural Competence
Given the multicultural environment of the hospital, emphasise your ability to work effectively with diverse teams and patients. Share experiences that showcase your understanding of different cultural perspectives and how you've adapted strategies to meet varied needs.
✨Highlight Data-Driven Decision Making
The role requires using data and KPIs to enhance patient care. Be ready to discuss how you've utilised data in past positions to inform decisions and improve outcomes. Specific metrics or success stories will strengthen your case.
✨Emphasise Your Vision for Patient Engagement
Articulate a clear vision for advancing patient and staff engagement. Discuss innovative strategies you would implement to foster a culture of empathy and respect, aligning with the hospital's goals for person-centred care.
